Posted 16 July, 2026
Change of Tenancy Advisor (COT)
PrepayPower
Dublin
Full Time
Reference: 102_772763_4924806101
- Department: Sales
- Employment Type: Full Time
- Compensation: 31K base + 6K Bonus
- Location: Onsite - Sandyford, Dublin 18
We are seeking an Advisor for our growing Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities in PrepayPower.
The successful candidate will be responsible for cross-selling and onboarding new customers joining PrepayPower through the Change of Tenancy channels, via phone, webforms, chat and emails.
Key Responsibilities
- Use customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups.
- Provide a superb customer onboarding experience.
- Offer outstanding support to customer queries.
- A suite of Sales & Retention tools available to encourage customers to stay/take-up Yuno services.
- Accurately complete administrative tasks relating to account creation & customer onboarding.
Skills, Knowledge & Expertise
- Experience working within a sales or retention role desired.
- Excellent interpersonal, problem solving and relationship management skills.
- Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.
- Strong phone contact handling skills and active listening
- Strong Microsoft Office Skills required.
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively.
