Posted 15 July, 2026
Customer Experience Advisor
Sonas Bathrooms
Dublin, Dublin, Ireland
Full Time
Reference: 787458150
Customer Experience Advisor
About SONAS Bathrooms
In business since 1978, Irish owned SONAS are the bathroom experts. We design, manufacture and distribute everyday luxury style bathroom collections through a network of leading retail bathroom showrooms, builders providers and plumbers merchants.
Sonas Bathrooms are an industry leading organisation who have won Deloitte's best Managed company awards every year since 2019.
Our Vision is to be the brand that allows you to reimagine bathrooms. Our Mission is to create long lasting, stylish and sustainable products, innovatively crafted with expertise; and supported with exceptional customer service.
About The Role:
As Customer Experience Advisor you will be one of the main contact points for any customer queries from our retail network in Ireland and the UK.
You will be a member of a team who are committed to finding solutions for our customers, supported by other CX team members and your allocated Area Sales Manager. We always ensure our customers receive excellent service and support, and that they enjoy doing business with us.
General Responsibilities
long-term benefit.
Role Responsibilities
Required Knowledge, Skills and Experience
What We Offer:
SONAS is known for its unique culture with strong company values which places our people, customers and business stakeholders at the heart of what we do. SONAS Bathrooms is an Equal Opportunities Employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, or political opinion. We base all our employment decisions on merit, job requirements and business needs.
How to Apply: Interested candidates are invited to submit their CV
About SONAS Bathrooms
In business since 1978, Irish owned SONAS are the bathroom experts. We design, manufacture and distribute everyday luxury style bathroom collections through a network of leading retail bathroom showrooms, builders providers and plumbers merchants.
Sonas Bathrooms are an industry leading organisation who have won Deloitte's best Managed company awards every year since 2019.
Our Vision is to be the brand that allows you to reimagine bathrooms. Our Mission is to create long lasting, stylish and sustainable products, innovatively crafted with expertise; and supported with exceptional customer service.
About The Role:
As Customer Experience Advisor you will be one of the main contact points for any customer queries from our retail network in Ireland and the UK.
You will be a member of a team who are committed to finding solutions for our customers, supported by other CX team members and your allocated Area Sales Manager. We always ensure our customers receive excellent service and support, and that they enjoy doing business with us.
General Responsibilities
- Undertake any work assigned to you by the Company to the best of your ability.
- Effectively plan and manage your workload and time.
- Approach tasks with a customer centric mindset.
- Seek out opportunities to improve our processes and services for the Company's
long-term benefit.
- In your dealings with management, colleagues, customers, and suppliers adhere to the Company's Values:
- Support
- Openness
- New Thinking
- Ambition
- Sustainability
Role Responsibilities
- Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround time.
- Following up on estimated arrival times from the purchasing team and advising customers with updates.
- Managing back orders to strict deadlines.
- Dealing with all customer queries in a timely and professional way.
- Supporting the customer service, technical support and showroom teams with other customer requirements when necessary.
- Promoting products and offering alternatives that will benefit our customers.
- Supporting and liaising with purchasing on the order/sales trends of customers for forecast/budgetary purposes.
- Maintaining excellent customer relationships.
- Building and maintaining excellent product knowledge.
- Ensuring effective communication with all departments
- Liaising closely with the warehouse and finance teams on outgoing orders and customer returns.
Required Knowledge, Skills and Experience
- A minimum of 1 years' experience in Customer Service role
- Good working knowledge of Microsoft office programs (Word and Outlook)
- Demonstrate ability to work within a high performing team and business
- Excellent communication skills and fluent in English, both verbal and written
- Strong attention to detail
- Flexible in your approach and excellent at solving problems
- Customer focused, with a drive to ensure the best experience possible
What We Offer:
- Competitive salary - €32,000 - €34,000 DOE
- 23 days annual leave
- Pension Scheme
- Employee Assistance Programme
- Opportunities for professional growth and training.
SONAS is known for its unique culture with strong company values which places our people, customers and business stakeholders at the heart of what we do. SONAS Bathrooms is an Equal Opportunities Employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, or political opinion. We base all our employment decisions on merit, job requirements and business needs.
How to Apply: Interested candidates are invited to submit their CV
