Transfer Agency, Associate 2

Who we are looking for

At Associate 2 level, you will be required to demonstrate good technical knowledge across Rebates, Trailer Fees, Commissions and redemption tax treatments, with the ability to support complex client structures and calculations under appropriate guidance.

You will support day to day processing, risk management and client service delivery, while contributing to process efficiency, control effectiveness and knowledge sharing within the team.

Why this role is important to us

The team you will be joining is part of State Street Global Services (SSGS). SSGS provides asset owners and managers with access to critical financial servicing solutions across custody, fund administration, shareholder services and investment operations.

The Rebates & Commissions function plays a key role in revenue sharing accuracy, contractual compliance, distributor payments and regulatory tax obligations, with a high degree of scrutiny from clients, auditors and regulators.
The Associate 2 role supports accurate processing, strong controls and timely delivery across important operational activities.

Job Duties and Responsibilities

OPERATIONAL & TECHNICAL DELIVERY

• Process and review Rebate, Trailer Fee and Commission activities, including scaled, tiered, reversed and management fee based methodologies, under appropriate oversight.
• Support contract analysis and interpretation, helping to ensure calculations align with client agreements and regulatory requirements.
• Execute and review manual adjustments, exceptions and overrides, ensuring appropriate approvals, documentation and adherence to the 4 eye principle.
• Support tax-related processing, including (but not limited to):
  • Irish Withholding Tax (IWT)
  • Deemed Disposal events
• Ensure accurate setup and ongoing maintenance of FeeCom reference data, including mandates, contracts, payment instructions and broker hierarchies.
• Deliver accurate and timely client reporting, reconciliations and audit extracts.

RISK, CONTROL & GOVERNANCE

• Support first line risk and control activities for day to day Rebates and Commissions processes.
• Assist with reviewer responsibilities and control evidence requirements, ensuring documentation is clear, timely and audit ready.
• Identify control gaps, processing issues and data quality risks and proactively escalate concerns.
• Support audits, internal testing and regulatory reviews by:
  • Clearly explaining processes and calculation logic
  • Investigating and responding to queries accurately and on time
• Ensure strict adherence to SOPs, SLAs and regulatory obligations.

CLIENT & STAKEHOLDER ENGAGEMENT

• Support client, internal service and vendor queries relating to Rebates, Commissions and Tax.
• Support the resolution of complex or aged issues, providing clear root cause analysis and corrective actions.
• Work closely with Client Relationship Managers, Fund Accounting, Custody, Registration and Technology teams.
• Contribute to client calls and operational discussions as required.

PROCESS IMPROVEMENT & CHANGE

• Actively contribute to continuous improvement initiatives, including automation, standardization and risk reduction.
• Support implementation of FeeCom enhancements, BCRs and system releases, including testing and validation activities.
• Assist in maintaining SOPs, job aids and control documentation, ensuring ongoing audit readiness.
• Provide input into operational change assessments and support controlled implementation of change.

COACHING & TEAM SUPPORT

• Provide day to day support and share knowledge with Officers and Associates as required.
• Act as a reliable team member and contribute to knowledge sharing within the team.
• Assist with onboarding, training and cross training initiatives as required.

WHAT WE VALUE

Skills & Experience

• Good technical knowledge of Rebates, Trailer Fees and Commissions processing, including fee calculation methodologies.
• Advanced reconciliation skills, including:
  • Cash and accrual reconciliations
  • FeeCom outputs versus client statements and expected results
  • Investigation, root cause analysis and resolution of breaks
• Ability to support technical analysis of calculations, contracts and exceptions, with clear and concise documentation.
• Working knowledge of FeeCom desirable, including:
  • Contract and mandate setup and maintenance
  • Calculation cycles, validations and interventions
  • Exception handling, overrides and audit reporting
• Knowledge of omnibus structures and processes strongly desired.
• Experience supporting tax related processing (e.g. IWT, Deemed Disposal or equivalent), with strong attention to detail and regulatory accuracy.
• Proven ability to operate in a controlled, audited environment with strong risk awareness.
• Good analytical and problem solving skills, particularly for non-standard or complex items.
• Good working knowledge of MS Excel for reconciliations, validations and data analysis.

Education & Preferred Qualifications

• Business, Finance, Accounting or related degree preferred.
• Relevant experience in Transfer Agency, Fund Administration or Investment Operations.
• Hands on experience in Rebates / Commissions / Trailer Fees strongly preferred.

Core Competencies

• Accurate and detail focused
• Strong risk awareness
• Technically analytical
• Client-oriented
• Organized and delivery-focused
• Proactive and dependable
• Clear and effective communicator

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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