Receptionist, FOH

Job Description
Working in a dynamic environment, the receptionist (Host/Hostess) is the first point of contact for all visitors and internal employees. Our client's business was built on a community of hosts, and you should think of yourself as the model for hosting.You should treat the office as you would your home and guests as if they were your own. Visitors should be made to feel welcome and comfortable as if they are visiting friends and family. Everything you do should reflect utmost hospitality and service to guests and coworkers. Guests' experiences begin and end with you.

Responsibilities;

• Welcomes all visitors and guests to the office - including international guests from other offices, local hosts, and interview candidates
• Manages high volume lobby while simultaneously keeping reception area organised.
• Manages the visitor management system
• Provides support and coverage for team and/or special events, including badging.
• Deals with queries from the general public.
• Supports and directs guests and hosts alike to ensure the fastest response to any of their queries
• Ensures project knowledge across the Reception team.
• Provides general administrative and clerical support to the safety & security team.
• Additional projects and duties as assigned.

Requirements;

• Excellent communication skills. Being polite, engaging and empathetic are key.
• Warm friendly personality
• Good personal presentation and well-groomed appearance
• Excellent attendance and punctuality is required with a flexible approach to working, willing to work during special events in the evenings or at weekends
• Honest, clear and effective communication skills, oral and written
• Computer skills required
• Fluent use of English Language both written and oral is essential
• Work on your own initiative and as part of a team
• Highly motivated
• Flexibility is required for any additional requirements
• Ability to work on own or as part of a team
• Attention to detail is essential
• Previous experience as a Hotel Receptionist preferred or experience in a customer service role

Qualities;

• Has the unique ability to transmit warmth, courtesy and hospitality both in person and over email
• Has excellent organisational skills
• Possesses the ability to remain flexible under ever changing schedules
• Ability to work in a high-energy, quick-moving and demanding environment
• Works well under pressure, uses creativity and resourcefulness in solving unusual or unexpected requests and communicates challenges