Domestic Customer Service Agent

Overview

Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Qualifications

• Gained at least one years' relevant experience preferably in a customer service
• environment
• Have good communication skills with an excellent telephone manner
• Have demonstrated a good working knowledge of Excel and Word
• Organised, diplomatic and a good team player
• A proven ability to work to targets and timelines

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always
• Responding promptly to customer inquiries
• Handling a high volume of calls
• Communicating with customers via phone, email, live chat, or face-to-face
• Acknowledging and resolving customer complaints
• Communicating and coordinating with colleagues, as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support