Posted 14 July, 2026
Client Services Specialist Front Office & Risk M/F
Crédit Agricole S.A.
Dublin, Dublin, Ireland
Full Time
Reference: 22547234
Job description
Business type
Types of Jobs - Asset Management
Job title
Client Services Specialist Front Office & Risk M/F
Contract type
Permanent Contract
Expected start date
31/08/2026
Management position
No
Job summary
What you will be responsible for
Operational Support - Act as the first point of contact for Alto Invest client queries, providing L1 support to clients and L2 support to Alto Trustee clients.
Triage, manage and resolve tickets in line with agreed SLAs, keeping clients informed on progress, workarounds and timelines.
Carry out initial issue diagnosis, including business impact assessment, log review, pre-production testing and identification of possible workarounds or configuration changes.Prioritise and coordinate tickets in line with CSM guidance, acting as the functional liaison and operational lead for clients. Manage client communications during incidents and planned maintenance across MO and trading-related modules and processes. Progress client requests and change requirements through to closure, including CRR workflow support, impact analysis and collaboration with R&D, CSM and RM.
Consulting & product expertise - Act as a trusted advisor on business process design, recommending best practice to maximise client use of the platform. Support client visits and adoption workshops with CSM and RM, identifying and passing relevant upsell opportunities to the RM. Contribute to product communities across the Front, Risk and Trustee domains. Participate in client meetings, visits, and adoption workshops alongside the CSM and RM.
Knowledge management - Create and maintain technical and functional documentation for relevant modules to support knowledge retention across the team. Promote knowledge sharing and enablement within the CS team. Work closely with Business Line and R&D teams through regular embedment in the analyst domain.
Governance & communication - Contribute to production reviews with clients where analyst tickets require focus. Participate in weekly Customer Success team meetings to provide CSP updates. Support the collection of KPIs for service reviews.
What we value for the role
- Knowledge of the front-to-back value chain and functional analysis capabilities.
- Knowledge of SQL and financial products.
- Strong troubleshooting, root cause analysis and incident management skills.
- Excellent client-facing communication, stakeholder management and presentation skills.
- Track record of translating technical issues into business impact and recommendations.
- Strong organizational skills and the ability to manage competing priorities in a fast-moving environment.
- Energetic and responsive; client-oriented with strong interpersonal skills.
Supplementary Information
Who we are looking for
We are looking for a candidate with experience in delivering excellent Client Service in outsourced Technology and/or Service provision offerings within the Investment Funds or Asset Management Industries.You ensure customer satisfaction and support the achievement of client objectives on the platform. You are responsible for clients operational support by delivering high quality support and ensuring adoption and satisfaction in your domain of expertise: Front Office & Risk.
Why this role is important to us
Amundi Technology is the entity in charge of developing and promoting the technological solutions offered by Amundi Asset Management. Amundi Technology launched a set of solutions and services in 2016. We are now covering the entire savings value chain. Our ambition is to become the leading technology providers in this value chain in Europe and Asia.
Our main solutions go to market are ALTO Investment (Fund management and asset owners solutions), and ALTO Wealth distribution (Dedicated to private banks and distribution). Other solutions have been developed such as ALTO Asset Servicing, for the depositary controls. Amundi Technology has an ambitious growth target for the coming years. We already have many clients being onboarded throughout Europe and APAC, and a list of mature prospects that should follow closely.
Position location
Geographical area
Europe, Ireland
City
Dublin
Remote work
hybrid
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Education & Preferred Qualifications
- Relevant university degree, preference for finance, mathematics, physics, computer science, or related degrees
- Experience within the Asset management industry or within FinTech supporting Financial Services
- Knowledge of Investment value chain, Front-to-Back Office processes
Languages
English (Fluent)
Business type
Types of Jobs - Asset Management
Job title
Client Services Specialist Front Office & Risk M/F
Contract type
Permanent Contract
Expected start date
31/08/2026
Management position
No
Job summary
What you will be responsible for
Operational Support - Act as the first point of contact for Alto Invest client queries, providing L1 support to clients and L2 support to Alto Trustee clients.
Triage, manage and resolve tickets in line with agreed SLAs, keeping clients informed on progress, workarounds and timelines.
Carry out initial issue diagnosis, including business impact assessment, log review, pre-production testing and identification of possible workarounds or configuration changes.Prioritise and coordinate tickets in line with CSM guidance, acting as the functional liaison and operational lead for clients. Manage client communications during incidents and planned maintenance across MO and trading-related modules and processes. Progress client requests and change requirements through to closure, including CRR workflow support, impact analysis and collaboration with R&D, CSM and RM.
Consulting & product expertise - Act as a trusted advisor on business process design, recommending best practice to maximise client use of the platform. Support client visits and adoption workshops with CSM and RM, identifying and passing relevant upsell opportunities to the RM. Contribute to product communities across the Front, Risk and Trustee domains. Participate in client meetings, visits, and adoption workshops alongside the CSM and RM.
Knowledge management - Create and maintain technical and functional documentation for relevant modules to support knowledge retention across the team. Promote knowledge sharing and enablement within the CS team. Work closely with Business Line and R&D teams through regular embedment in the analyst domain.
Governance & communication - Contribute to production reviews with clients where analyst tickets require focus. Participate in weekly Customer Success team meetings to provide CSP updates. Support the collection of KPIs for service reviews.
What we value for the role
- Knowledge of the front-to-back value chain and functional analysis capabilities.
- Knowledge of SQL and financial products.
- Strong troubleshooting, root cause analysis and incident management skills.
- Excellent client-facing communication, stakeholder management and presentation skills.
- Track record of translating technical issues into business impact and recommendations.
- Strong organizational skills and the ability to manage competing priorities in a fast-moving environment.
- Energetic and responsive; client-oriented with strong interpersonal skills.
Supplementary Information
Who we are looking for
We are looking for a candidate with experience in delivering excellent Client Service in outsourced Technology and/or Service provision offerings within the Investment Funds or Asset Management Industries.You ensure customer satisfaction and support the achievement of client objectives on the platform. You are responsible for clients operational support by delivering high quality support and ensuring adoption and satisfaction in your domain of expertise: Front Office & Risk.
Why this role is important to us
Amundi Technology is the entity in charge of developing and promoting the technological solutions offered by Amundi Asset Management. Amundi Technology launched a set of solutions and services in 2016. We are now covering the entire savings value chain. Our ambition is to become the leading technology providers in this value chain in Europe and Asia.
Our main solutions go to market are ALTO Investment (Fund management and asset owners solutions), and ALTO Wealth distribution (Dedicated to private banks and distribution). Other solutions have been developed such as ALTO Asset Servicing, for the depositary controls. Amundi Technology has an ambitious growth target for the coming years. We already have many clients being onboarded throughout Europe and APAC, and a list of mature prospects that should follow closely.
Position location
Geographical area
Europe, Ireland
City
Dublin
Remote work
hybrid
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Education & Preferred Qualifications
- Relevant university degree, preference for finance, mathematics, physics, computer science, or related degrees
- Experience within the Asset management industry or within FinTech supporting Financial Services
- Knowledge of Investment value chain, Front-to-Back Office processes
Languages
English (Fluent)
