DACH Senior Customer Onboarding Specialist

As a Customer Onboarding Specialist, you'll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.

You'll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You'll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.

This role can be worked Remotely, Flex, our from our Dublin based Office.

In this role, you'll get to:

• Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
• Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
• Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
• Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
• Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
• Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
• Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.

We are looking for people who:

• Are fluent in spoken and written German
• Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
• Can manage multiple implementations or service engagements simultaneously.
• Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
• Advise on both technical solutions (integrations, APIs) and strategic growth considerations.
• Communicate and present with confidence - and know how to tailor their message for technical and executive audiences.

Nice-to-Have:

• Have supported enterprise or multi-regional customers.
• Are familiar with data modelling, reporting frameworks, or CRM governance at scale.
• Have experience identifying or supporting expansion opportunities.
• Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.
• Have a background consulting on CRM platforms.