Operations Coordinator

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

The Operations Coordinator will be responsible to deliver all operational support services which meet business needs and enables effective implementation of the operational strategy across Ricoh Ireland.

Key Accountabilities:

• To monitor the operations inbox and respond to email queries within the agreed two-hour SLA to ensure delivery of an operational support service which meets and exceeds our division and business SLAs
• To ensure all day-to-day operational functions are owned fully, actioned correctly, professionally and responded to in a timely manner
• To take ownership and support Business Processes such as Smart Returns, Smart Meter, eService and Siebel Toner management processes within the Operations Team
• To ensure all Direct and Indirect sales orders requests are actioned in a timely and accurate manner, in line with company policies and inclusive of all legal documentative requirements. To also ensure any orders or reports channelled through the teams are actioned efficiently to achieve customer satisfaction as well as a completed status within the SLA
• To work on annuity-based projects within the operations and service business units to delivery cost savings to the business
• To become the process owner and escalation point for multiple external customer platforms and processes ensuring all matters are dealt with efficiently
• Influence and build trusted relationships with customers/budget holders; through credible/specialist knowledge of all current and relevant process and offerings which fulfils customer requirements
• To manage, develop and uphold compliance excellence, within a high performing team which fosters a culture to drive best practices and encourage positive behaviours, gain credibility and become a trusted advisers to our customers

#RicohUK
You will ideally have

• Detailed knowledge and experience within an administrative environment
• Strong negotiation skills with customers and service providers
• Ability to lead and influence the management of change and culture
• Strong strategic thinking and ability to analyse current operation and future strategic requirements
• The ability to influence, network and negotiate up to and including Senior Management level
• Excellent communication and presentation skills for Customer communications
• Strong ability to develop and maintain positive working relationships with internal and external customers & strong interpersonal relationship building
• Excellent MS Office Tools with a primary focus on Excel and Power BI
• Understanding of Project management methodologies desirable
• Successful track record in the use of Process Improvement, Change Management & Continual Service Improvement methodologies

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.