Senior IT Change & Release Manager

We're looking for a Senior IT Change & Release Manager.

This role is based in Bermuda, the US or UK and reports into Hamilton's global Chief Information Security Officer.

The Senior Change & Release Manager is accountable for governing, coordinating, and continuously improving all IT changes across the organization - including infrastructure, applications, security, data, cloud platforms, and AI-enabled solutions. This role ensures that changes are planned, technically risk-assessed, approved, communicated, released, and executed in a controlled and transparent manner, balancing speed of delivery with operational stability, AI governance expectations, and regulatory compliance.

The role owns the Change Control Board (CCB) and release management framework and is the central authority for change governance using ITIL-aligned practices and Azure DevOps as the system of record.

What you will do

Change Governance & Control

• Own and operate the enterprise Change Management process aligned to ITIL best practices.
• Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking.
• Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated.
• Enforce change freeze, blackout periods, and major business event protection.
• Act as final escalation point for high-risk or cross-platform changes.

Release Management

• Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance.
• Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms.
• Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness).
• Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance.

Azure DevOps Ownership

• Use Azure DevOps as the authoritative platform for:
• Change records and approvals
• Release tracking and milestones
• Risk, impact, and dependency documentation
• Evidence for audit and compliance
• Design and continuously improve Azure DevOps workflows, templates, dashboards, and automation for change and release management.
• Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change.

AI Governance & Technical Risk Assessment

• Coordinate change and release governance for AI-enabled solutions, including AI agents, automation, machine learning capabilities, and third-party AI services.
• Ensure AI-related changes include documented technical risk assessments covering data exposure, model behavior, access controls, security controls, resiliency, vendor dependencies, and operational impact.
• Partner with Information Security, Legal, Compliance, Data, and business stakeholders to confirm AI governance requirements are addressed before production release.
• Maintain audit-ready evidence for AI solution approvals, testing, risk decisions, exception handling, and post-implementation reviews.

Stakeholder & Cross-Functional Leadership

• Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business.
• Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users.
• Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents.

Risk, Compliance & Continuous Improvement

Ensure change processes meet regulatory, audit, and technology governance expectations, including SOX ITGCs, DORA, ISO 27001/22301, ISO 42001, and AI governance requirements where applicable.

• Maintain clear audit trails, approvals, and evidence for all material changes.
• Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.
• Mature the organization from reactive change control to predictable, high-quality delivery

What you require for the role

Essential

• 8+ years' experience in IT Change Management, Release Management, or Service Management roles.
• Deep, practical experience with ITIL-aligned change control and Change Control Boards (CCB).
• Strong hands-on experience using Azure DevOps to manage changes, releases, workflows, and reporting.
• Proven experience coordinating complex, cross-team releases in enterprise environments.
• Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery.
• Experience operating in regulated environments with audit and compliance requirements.
• Experience supporting AI governance, technical risk assessments, or technology risk reviews for AI-enabled solutions, automation, or emerging technology platforms.
• Excellent stakeholder management, facilitation, and decision-making skills.

Desirable

• ITIL v4 certification (or equivalent).
• Experience integrating change governance with DevOps / CI-CD pipelines.
• Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks.
• Familiarity with ISO 42001, EU AI Act principles, or structured AI governance and model risk management practices.
• Experience designing dashboards and KPIs for executive reporting.

Key Competencies

• Strong governance mindset with pragmatic delivery focus
• Calm, authoritative decision-making under pressure
• Ability to challenge teams constructively while enabling delivery
• Excellent written and verbal communication
• Highly organized, detail-oriented, and process-driven

What you can expect from us

Join us, and we will ask you to Be smart, Be sensible, Be open and, above all else, Be more-strive harder, reach further, never give up. These First Principles are the intellectual and moral compass of everyone at Hamilton. They shape the way we build our team, the way we work and the way we will prosper.

We're committed to creating an inclusive workspace where all employees thrive. We embrace all backgrounds, perspectives, experiences and talents - without discrimination. Whatever differences set you apart, whether visible or invisible, you will be welcome at Hamilton.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

• Hybrid working
• Matching 401K plan
• Medical, dental, vision, life, disability
• Generous time off (including parental leave)
• Continued support for professional development
• Gym subsidy
• My day (additional days leave for personal interests/wellness/charity work

In good company.

At Hamilton, we're building a global specialty insurance and reinsurance company focused on underwriting expertise, enhanced by data and technology to deliver significant shareholder value.

Headquartered in Bermuda, we operate on a global basis, with over 600 employees and key underwriting operations in London, Bermuda, the US and Dublin.

Join us as we continue to drive Hamilton's evolution into a diversified specialty insurance and reinsurance company. You'll be in an environment where our colleagues work collaboratively, share a passion for the service and results we deliver, and know that what we do each day is meaningful - to our customers and our business.