Guest Relations Manager

• • Full time
  • Monday to Friday
  • €60000 per annum
  • Opportunities for professional development
  • Plus our Sodexo employee benefits package

Guest Relations Manager

Dublin 2 - Full time

You raise the bar. We'll help you go higher.

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

As a Guest Relations Manager you'll

• Lead, coach and inspire the Guest Relations team to consistently deliver exceptional hospitality.
• Develop, implement and maintain luxury hospitality service standards across all guest interactions.
• Foster a culture of ownership, accountability and continuous improvement.
• Conduct regular coaching sessions, observations and service reviews to support team development.
• Act as the escalation point for complex guest requests, complaints and service recovery situations.
• Drive a culture where every team member consistently exceeds guest expectations.
• Ensure every guest receives a personalised, professional and memorable welcome.
• Build relationships with returning visitors by understanding preferences and anticipating future needs.
• Oversee VIP visits, executive meetings and high-profile client engagements.
• Ensure guest journeys are seamless from arrival through departure.
• Create memorable moments that enhance the visitor experience and strengthen client relationships.
• Own the end-to-end guest experience for meetings, conferences and events.
• Partner with internal stakeholders to coordinate all aspects of client visits and executive engagements.
• Oversee hospitality arrangements including catering, room presentation, guest arrival processes and event logistics.
• Ensure all client-facing areas consistently reflect premium hospitality standards.
• Support the successful planning and delivery of executive events and corporate functions.
• Develop Guest Relations procedures, service playbooks and operating standards.
• Monitor service quality through feedback, performance metrics and quality observations.
• Identify opportunities to improve efficiency while maintaining exceptional guest experiences.
• Ensure presentation standards are consistently maintained across all hospitality spaces.
• Collaborate closely with Workplace Experience, Catering, Security and Facilities teams to deliver seamless service.
• Build trusted relationships with clients, colleagues and service partners.
• Act as the visible ambassador and leader of Guest Relations across the business.
• Promote a collaborative "one team" culture focused on delivering exceptional customer experiences.
• Influence stakeholders to continuously elevate hospitality standards across the workplace.

What we're looking for:

• Previous experience within luxury hospitality, premium hotels, executive lounges, corporate hospitality or guest-facing customer service environments.
• Genuine passion for delivering exceptional customer experiences.
• Outstanding interpersonal and communication skills.
• Excellent organisational skills and ability to manage multiple priorities.
• Confidence engaging with senior executives and VIP guests.
• Strong problem-solving capability and adaptability in a fast-paced environment.
• Professional appearance and demeanour.
• Knowledge of workplace hospitality or corporate guest services.
• Experience using meeting room booking or visitor management systems.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

You'll enhance comfort and convenience. We'll enhance your future.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

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