Guest Relations Coordinator

• Full time
• 40 hours per week
• Monday to Friday
• €38000 per year
• Opportunities for career development
• Plus our Sodexo employee benefits package

Guest Relations Coordinator

Dublin 2 - Full time

A role that keeps everyone smiling.

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!

As a Guest Relations Coordinator with Sodexo, you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you'll love what you do.

What you'll do:

Guest Experience

• Deliver a warm, genuine and personalised welcome to every visitor, client and colleague.
• Create memorable first and lasting impressions through exceptional hospitality.
• Recognise returning guests and build relationships by understanding their preferences.
• Anticipate guest needs and respond proactively with professionalism and discretion.
• Escort visitors throughout the building, ensuring they feel informed, comfortable and valued.
• Provide refreshments and thoughtful hospitality that reflects premium service standards.
• Manage guest enquiries with confidence, ownership and care.

Client Meetings & Event Hospitality

• Act as the primary hospitality contact for client meetings and events from booking through to delivery.
• Coordinate with catering teams and internal stakeholders to deliver seamless events.
• Prepare meeting rooms and event spaces to the highest presentation standards.
• Welcome hosts, speakers and delegates and ensure all arrangements are fully prepared.
• Monitor events throughout the day and respond effectively to changing requirements.

White-Glove Service

• Deliver hospitality inspired by luxury hotel standards.
• Anticipate guest requirements before they are requested.
• Support VIP visits with discretion, professionalism and exceptional attention to detail.
• Manage coat and luggage storage where appropriate.
• Create personalised hospitality moments that leave lasting positive impressions.
• Ensure all guest-facing areas consistently reflect premium presentation standards.

Collaboration & Operational Excellence

• Work closely with Reception, Catering, Workplace Experience, Facilities and Security teams.
• Share guest feedback and identify service improvement opportunities.
• Maintain records for visitor requirements, meetings and events as required.
• Support colleagues during high-profile events and periods of high demand.
• Take ownership of guest requests through to successful resolution

What you'll bring

• Previous experience in a similar client facing or hospitality role is a plus, but excellent interpersonal and communication skills are the key
• A positive, energetic and proactive attitude with a passion for exceeding customer expectations
• Proficient in office software (e.g., Microsoft office, excel, power-point, outlook)
• Strong organisational abilities and attention to detail

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong

in a company and team that values you for you.

Act

with purpose and have an impact through your everyday actions.

Thrive

in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Work with the best in the business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications