Data Center Shift Technician

Job Title: Data Centre Shift Engineer

Reporting to: Shift Leader, Contract Manager

Location: Blanchardstown

Main Accountabilities

• Complete tasks to specified standards
• Fully aware of sources for technical and procedural guidance
• Perform Hands and Eyes support after taking instruction from support groups including:
• Physical reboots of device
• Checking for hardware failure lights
• Checking for console error messages
• Assist in resolution of physical network faults and hardware problems
• Place tape or CD media into device to precede a recovery of a server
• Amber light sweeps
• Maintaining Asset inventory including NLYTE
• Load/unload tapes within agreed Service Level Agreements and adhoc requests.
• Maintain all relevant logs including to log calls and length of time taken to resolve
• Responds to problems quickly and efficiently using approved procedures
• Assist to cover your colleague's annual leave and other absences, including some out of hours on call.
• Respond to any ad-hoc, low level skill, Hands and Eyes task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting
• Alerts the Manager to actual/potential Service problems.
• Assist with media changes as required
• Completes ad hoc activities at Team Leaders/Manager's request
• Host Customer Engineers/3rd Party Visitors into the machine halls, assist with liaison with support teams as required
• Conforms to department and procedures and current SLAs/DOUs
• Refers to the Manager for procedural guidance
• Any other duties reasonably requested by the Company
• Travel to site during on call shift must be completed within the hour.
• Cabinet cleaning as and when requested.

Main Working Relationships

Internal

• CBRE Team Leader
• CBRE Contract Manager
• CBRE Contract Support

External

• Operations Teams
• Server Support Teams
• Customer hardware engineers
• Planning and installation Team
• Customer site contacts
• Customer Site Security / reception staff
• Customers Despatch room staff
• Other 3rd Party contractors working for the customer

Key Decisions Made by the Role

• Monitor customer environment and report discrepancies.
• Escalate critical issues within the customer reporting change to CBRE Management and DC Manager.

Critical Experience, Know-How and Qualifications required to undertake the role

• PC Literate and confident handling IT hardware
• Data centre experience
• Full clean driving licence.

Personal Characteristics Required

• Flexible and responsive to business demands
• Able to work unsupervised for long periods and be able to use own initiative
• Keen to learn and develop the service
• Alert and responsive to change
• Able to communicate with all interfaces to the Media Library
• Personable, good team player, enthusiastic, able to use own initiative
• Customer focused
• Able to follow process/procedures in a methodical manner

Special Requirements (i.e. non-std hours or travel)

• Cover colleague's holiday and any other absences as over time.
• Travel to remote satellite sites as required.
• Mandatory CBRE QHSE courses as and when required.

Safety

General Safety Accountabilities:

The job holder must be committed to CBREs General Safety Policy Statement and any related safety programmes. They must be aware of his / her contribution, including the requirement to monitor safety performance and compliance with the systems established to assist maintaining high safety standards.

Note: This job description does not form an exhaustive list of the roles and responsibilities of this role within the organisation

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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