Posted 09 July, 2026
Customer Service Advisor - Life & Pensions Contact Centre
Aviva
Dublin, Dublin, Ireland
Full Time
Reference: 254326610
Start Date 25th August 2026
We're growing our contact centre team in Cherrywood, Dublin 18 - and we're looking for confident, engaging people to join us! We have permanent contracts and 12 month fixed term contracts available, working thirty five hours per week.
You will assist our customers and brokers with life and pension queries over the phone. Because this role supports our Irish Life & Pension customers, strong verbal and written English skills are important.
At Aviva we see this role as one of the most important in our business because we are the first point of contact for our Brokers and Customers. This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package.
While this role is based in Cherrywood, in the greater Dublin area, it would also suit those with customer service skills living in Wicklow/Kildare/North Wexford. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS green line and 84a bus stop is one minute away)
To be successful in the role, you will need the following:
What will you get for this role?
The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!
The expected pay range for this role will fall between €28,000 and € 30,000 and salary offered will commensurate with candidate's level of skills and experience.
Aviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying please email [email protected]
We're growing our contact centre team in Cherrywood, Dublin 18 - and we're looking for confident, engaging people to join us! We have permanent contracts and 12 month fixed term contracts available, working thirty five hours per week.
You will assist our customers and brokers with life and pension queries over the phone. Because this role supports our Irish Life & Pension customers, strong verbal and written English skills are important.
At Aviva we see this role as one of the most important in our business because we are the first point of contact for our Brokers and Customers. This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package.
While this role is based in Cherrywood, in the greater Dublin area, it would also suit those with customer service skills living in Wicklow/Kildare/North Wexford. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS green line and 84a bus stop is one minute away)
To be successful in the role, you will need the following:
- Experience in a customer service environment - If you enjoy building relationships and helping people, you'll feel right at home in our supportive customer service team
- Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with
- Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market
- An ability to adapt to change, working in a fast-paced environment
What will you get for this role?
The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!
The expected pay range for this role will fall between €28,000 and € 30,000 and salary offered will commensurate with candidate's level of skills and experience.
- A competitive market leading salary depending on skills, experience, and qualifications.
- Generous pension (employee contribution matching of up to 14% if you contribute 8%).
- Annual performance related bonus and pay review.
- Holiday allowance of 2 5 days plus bank holidays, and the option to buy/sell up to 5 additional days.
- Generous Health & dental insurance contributions.
- Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
- TaxSaver Travel Scheme.
- Up to 40% discount for some Aviva products plus discounts for Friends and Family.
- Professional qualification support and transparent career progression plans.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work .
- Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
- We're deeply invested in our people, our total reward package has so much to offer.
Aviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying please email [email protected]
