Operation Coordinator

Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.

Take a look down below to know more about our new position at Leevin Group.

Are you looking to launch your career in the dynamic world of customer service and sales? We have exciting opportunities for motivated individuals who are eager to make an impact and develop their skills in a Operation Coordinator role. Join our team and be part of a collaborative environment where your dedication and enthusiasm can shine.

The Operation Coordinator plays a key role in our company, ensuring that the customer experience is exceptional at all points of contact. This professional will play a vital role in creating, implementing and continuously improving strategies to increase customer satisfaction, retain current customers and attract new ones. They will also be responsible for commercial management and team coordination.

Key Tasks and Responsibilities (in this role you will)

• Own and drive the day-to-day Customer Experience operation across Cork and Limerick
• Ensure service standards, response times, and move-in/move-out processes are consistently met
• Step in operationally during peak demand or team absence to guarantee delivery
• Lead daily team briefings, setting priorities and aligning focus
• Monitor and manage CX performance (KPIs, complaints, reopen rates), identifying root causes and proposing improvements
• Maintain and update SOPs and operational documentation across both locations
• Handle sensitive escalations following internal protocols
• Coordinate cross-functionally with Sales, Facilities, Finance, and Property Management
• Anticipate customer issues and proactively design solutions to reduce complaints
• Provide on-site property support when needed, including inspections and urgent operational demands

Key Functional Competencies (You possess the following)

• Strong operational management and process improvement mindset
• Ability to analyse performance metrics and act on data (Freshdesk KPIs, etc.)
• Experience with operational systems (e.g., ticketing, property, and workflow tools)
• Capability to manage and prioritise multiple demands in a fast-paced environment
• Solid cross-functional collaboration skills
• Ability to train, guide, and support team members

Individual Competencies (You are able to)

• Balance strategic thinking with hands-on execution
• Stay organised and manage priorities effectively under pressure
• Communicate clearly and confidently with different stakeholders
• Build a results-driven but positive team environment
• Set boundaries while maintaining a strong customer-first approach
• Take ownership and act proactively without constant supervision
• Adapt quickly and remain solution-oriented in dynamic situations

Experience / Education (You are/have)

• Minimum of 3 years' experience in a customer-facing or operational role
• Previous experience leading or being the main point of contact in an operation
• Background in student accommodation, hospitality, property management, or similar is a plus
• Upper-intermediate English (spoken and written); Spanish is a plus
• Comfortable using operational systems and adopting new tools (including AI)
• Based in (or willing to relocate to) Cork, with availability to travel to Limerick regularly

If you are passionate about creating exceptional customer experiences, possess effective communication skills, and can drive continuous improvements in the customer experience, we invite you to apply for the Operation Coordinator position in our company. Join our team and help us elevate customer satisfaction to new heights.

Join our team and grow your career in a supportive and dynamic environment. If you're eager to contribute to an essential part of our business and build a foundation for your future .