Human Resources & Training Manager

POSITION SUMMARY

The HR & Training Manager is responsible for leading the Human Resources function across the Hotel, ensuring the delivery of effective people strategies, recruitment oversight, employee relations, performance management, engagement, compliance and workforce planning initiatives. The role also oversees the hotel's learning and development framework, including onboarding, compliance training, leadership development and operational learning programmes, ensuring associates and leaders are equipped to achieve operational and business objectives. Working in partnership with department leaders, the HR & Training Manager drives a high-performance culture, supports organisational capability and promotes an exceptional employee experience.

CRITICAL TASKS

Skills and Knowledge

• Strong HR, employee relations and training facilitation experience
• Knowledge of Irish employment legislation, WRC processes and GDPR
• Experience in coaching managers and supporting performance management
• Ability to design, deliver and evaluate training programmes
• Strong organisational, analytical and problem-solving skills

• Proficiency in HRIS and Microsoft Office applications

Training & Development

Lead the hotel's learning and development strategy, ensuring associates and managers have the skills and knowledge required to achieve operational and business objectives.

• Oversee the coordination and delivery of onboarding, orientation, operational, leadership and compliance training programmes across the property.
• Partner with departmental leaders and the L&D Lead to identify training needs and implement effective learning solutions.
• Monitor training effectiveness through completion rates, compliance metrics, audit results, associate feedback and other learning KPIs.
• Ensure mandatory training requirements are completed in line with company standards and Irish legislative requirements.

Talent Management & Workforce Planning

• Manage the performance review process, ensuring timely completion of appraisals, development plans and associated pay progression activities.
• Coach managers on performance management, talent development and succession planning.
• Support internal talent mobility, promotions and career progression opportunities across the hotel.
• Partner with operational leaders on workforce planning and organisational capability requirements.
• Provide oversight and strategic direction for recruitment activities in partnership with the Recruitment Manager.

Associate Relations

• Support associate engagement through effective communication channels and engagement initiatives.
• Communicate and reinforce company policies, procedures, benefits, behavioural standards and employee support resources.
• Provide guidance to managers on associate relations matters including disciplinary, grievance, attendance, dignity at work, performance and conduct issues.
• Review employee relations documentation and escalate complex matters to the Director of Human Resources where required.
• Ensure exit interviews are conducted for departing associates, personally participating where appropriate, and analyse feedback, trends and key insights to develop actionable recommendations and retention plans that support employee engagement and continuous improvement
• Drive associate engagement, wellbeing and recognition initiatives, using feedback and engagement metrics to strengthen retention, culture and the overall associate experience.

• Maintain an open-door culture and act as a trusted point of contact for associates.

Total Compensation

• Manage associate benefits administration, including enrolment, eligibility changes, annual renewals and communication of benefit programmes.
• Ensure the HR team and managers are equipped to support associates with benefits-related queries.
• Support compensation practices by reviewing market data and making recommendations to the Director of Human Resources.
• Oversee payroll-related processes to ensure accuracy and compliance with company policies and Irish employment legislation.

Human Resources Leadership & Team Management

• Lead, develop and support the Human Resources team, ensuring appropriate capability, resources and succession plans are in place.
• Provide coaching, mentoring and performance management to HR team members, setting clear objectives and promoting accountability.
• Oversee onboarding, training and cross-functional development of HR team members.
• Foster a collaborative, inclusive and high-performing team culture.
• Manage employee relations matters within the HR team in compliance with company policy and Irish employment legislation.
• Ensure consistent communication of business priorities, organisational changes and departmental objectives across the HR function.

Administration

• Ensure employee records are maintained securely and confidentially in accordance with GDPR, Irish employment legislation and company retention requirements.
• Maintain HR systems, policies, job descriptions and employment documentation, ensuring accuracy, compliance and alignment with operational requirements.
• Ensure statutory employment information and workplace notices are maintained in accordance with legal requirements.
• Support internal and external audits by maintaining accurate and compliant HR records and systems.

Policies & Procedures

• Maintain the highest standards of confidentiality.
• Ensure compliance with GDPR, Irish employment legislation and company policies.
• Apply HR policies and procedures fairly and consistently.
• Promote a culture of integrity, professionalism and accountability.
• Identify and escalate compliance risks and policy breaches as appropriate.

CRITICAL COMPETENCIES