Senior Technical Account Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Ireland.
This role offers the opportunity to become a trusted technical advisor for enterprise customers deploying mission-critical database and AI solutions. You will build long-term relationships with senior technical stakeholders, helping them maximize the value of their technology investments while guiding complex implementations and strategic initiatives. Working in a highly collaborative, customer-facing environment, you will combine deep technical expertise with strong consulting and relationship management skills. You will serve as the primary technical point of contact throughout the customer lifecycle, driving successful adoption, resolving complex challenges, and influencing product improvements through customer feedback. This is an ideal opportunity for an experienced database professional who enjoys solving technical problems while building lasting partnerships with global organizations.
Accountabilities:
- Build and maintain trusted relationships with senior technical stakeholders, acting as the primary post-sales technical advisor for strategic enterprise customers.
- Help customers maximize the value of their database investments by providing technical guidance, best practices, and long-term strategic recommendations.
- Support customers in developing, implementing, and optimizing database modernization and deployment strategies.
- Provide technical leadership across major customer initiatives, including solution architecture, technical consulting, troubleshooting, and project coordination.
- Maintain deep knowledge of the organization's database platform and related technologies to deliver expert technical support.
- Gather and communicate customer feedback to product teams, helping influence future product enhancements.
- Document best practices, technical recommendations, and deployment guidance to improve customer success.
- Serve as the primary technical escalation point for customer questions, issues, and architecture discussions.
- Travel up to 25% when required to support customer engagements.
Requirements:
- Minimum 8 years of hands-on experience with enterprise relational databases such as PostgreSQL, Oracle, IBM DB2, or Microsoft SQL Server.
- Strong expertise in database platforms, cloud technologies, operating systems, and enterprise technical architecture.
- Knowledge of data analytics, artificial intelligence, and machine learning concepts.
- Experience working with Kubernetes and modern infrastructure technologies.
- Excellent analytical, troubleshooting, and technical problem-solving skills.
- Solid understanding of customer engagement and strategic account management processes.
- Strong organizational skills with the ability to manage multiple customer priorities simultaneously.
- Outstanding communication and interpersonal skills, with confidence interacting with senior technical leaders and executive stakeholders.
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical discipline (or equivalent practical experience).
- Professional database certifications are considered an advantage.
Benefits:
- Competitive compensation package.
- Fully remote work opportunity.
- Comprehensive health and wellness resources, including employee wellbeing support programs.
- Wellness Fridays available through December 2026.
- Opportunities for continuous learning and professional development.
- Exposure to enterprise-scale database, cloud, and AI technologies.
- Collaborative, inclusive, and international work environment.
- Opportunity to work with global enterprise customers on complex, high-impact projects.
- Region-specific employee benefits may be available based on location.
