Hire Administrator

Job Introduction

In this varied role, you'll work alongside the Hire Controllers, and your Line Manager to provide full support and excellent customer service ensuring all hire transactions and administrative tasks are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements whilst at the same time working closely with all members of the operations & sales teams.

Office based role working Monday to Friday, you'll be delivering great service to customers as well as ensuring timely & accurate completion of all Hire Administration activities. This includes chasing any outstanding chargeable invoices and outstanding equipment to maximise profitable hires and sales.

Key Responsibilities

• Provide second line contact for customers while delivering excellent customer service through the development of good relationships
• Responding to customer requests and queries in a timely and professional manner
• Liaise with and support effectively the Hire Desk team to ensure equipment is despatched and returned correctly.
• Assist with scheduling transport, talking to transport providers
• Raising POs to Suppliers
• Undertake scanning of documents
• Notify customers of equipment not returned at FOH both verbally and in writing, and raise subsequent invoices for loss charges
• Raising order exchanges
• Raise all chargeable invoices (CI) paperwork, notifying both external sales and key customers, raise invoices to customers for the relevant charges
• Process all administrative tasks to IT systems and paperwork relating to hires, off-hires, suspensions and breakdowns in accordance with customer requirements
• Keep all correspondence updated to each relevant order
• Answer the phone in a timely manner
• Assist on the Hire Desk by raising orders, off-hires, quotes etc.
• Maintain knowledge of the division's equipment for hire and sale
• Amending jobs and managing emails and phone enquiries

What We're Looking For

• Excellent telephone manner and customer service skills
• Has a Can-Do attitude
• Experience of working in a fast-paced office environment
• Excellent computer literacy - MS Office/Outlook skills. Has a strong attention to detail with good numeracy skills
• Knowledge of hire industry/construction advantageous
• Geographical knowledge of the UK would be helpful
• We are looking for, a positive team player who wants to provide great customer service and work for well-established business. Someone who is highly motivated, enthusiastic
• Can prioritize and manage their work effectively on a daily basis.
• A proactive team player with a flexible and positive attitude to work
• Can work as part of a team and their own initiative. Someone who has in instinct to support and help colleagues where needed.
• Be aware of the structure and work of other teams and functions. Offer help to other teams where needed.
• Someone who has very good English, is good with learning new software systems.
• This is a fast-paced, office-based role at the heart of our customer service operation. You will play a key part in supporting your colleagues and our customers by keeping requests and administrative duties moving smoothly and ensuring every job runs to plan.

What We Can Offer You

• 25 days annual leave plus bank holidays
• Company Pension
• Free Tool Hire
• Life Assurance
• Training & Development Opportunities
• Cycle to work scheme
• Save As You Earn Scheme
• Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)

A Little Bit About Us

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.

Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.