Manager, Fulfillment

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

As a Fulfillment Manager, you will lead a high-performing team responsible for delivering accurate and timely customer orders that support OpenText's revenue and cash strategy. You'll drive operational excellence, champion process improvements, and help shape the future of our fulfillment function through automation, AI, and continuous innovation. Working closely with Sales, Finance, Billing, and Customer teams, you'll ensure exceptional customer experiences while maintaining strong governance, compliance, and operational controls.

What the role offers

• Lead and develop a diverse team of Customer Order & Fulfillment Specialists, driving performance, engagement, and career growth.
• Manage complex customer escalations while ensuring accurate, timely order fulfillment and excellent customer service.
• Champion automation, AI, and process improvement initiatives to enhance operational efficiency.
• Partner cross-functionally with Sales, Finance, Billing, and other stakeholders to support business objectives and revenue delivery.
• Standardize and strengthen operational processes, controls, and training across regions and product lines.
• Play a key role in leading change as the business evolves through acquisitions, new products, and new technologies.

What you need to succeed

• Several years' experience leading teams or supporting Order-to-Cash operations within a high-tech environment.
• Proven people leadership experience across hiring, coaching, development, performance management, and employee engagement.
• Strong customer service, stakeholder management, and communication skills, with the ability to build trusted business partnerships.
• A passion for continuous improvement, automation, and AI, with experience driving operational efficiencies.
• Excellent organizational skills with the ability to manage competing priorities and thrive during month-end, quarter-end, and year-end activities.
• A degree in Finance, Accounting, or a related discipline. Experience with SAP, Salesforce, revenue recognition, SOX controls, or audit processes would be advantageous.

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

#LI-GM1

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.