Posted 04 July, 2026
Retail Online Production Support Analyst
Apple
Cork, Cork, Ireland
Full Time
Reference: 1773869596
The people here at Apple don't just build products - we craft the kind of wonder that has revolutionised entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.
Are you passionate about the pursuit of excellence? As a Retail Online Production Support Analyst you will join a worldwide team of Support Analysts to ensure a seamless customer journey on our front facing tools, and ever-improving platform experience for our Specialists in Retail Customer Care (RCC), and for all the personnel throughout Apple Store Online.
Description
When P1 or P0 incidents are raised, you coordinate both IS&T problem-solving functions as well as in-the-moment business recovery tactics - simultaneously! Facilitate teleconference bridges to drive to rapid resolution, and bring in affected business users to test hypotheses and potential solutions. Maintain communication efforts to alert the broader business as well as executive team members. Facilitate after-action reviews, documenting root cause analysis and preventative actions as well as coordinating customer impact assessment. The ability to multitask, stay calm and focused in a pressurised environment is necessary.
Minimum Qualifications
Available to work weekends to cover critical shifts
Ability to work non-standard hours and holidays
Proven track record of resourcefulness in finding technical root causes, fault isolation techniques and pursuit of resolution and long term prevention
Passion for solving problems, a high degree of prioritisation, organisation, follow-through, and the ability to communicate effectively with people of various technical proficiencies
Preferred Qualifications
Experience performing production support for internal customers or for partner teams is preferred
Superb communication skills (written, verbal, and presentation) and previous experience communicating with senior leadership team is advantageous
Record of participating on technical teams, delivering high-quality results on time, and taking ownership of issues and tasks
Experience collaborating with appropriate support teams (Apple IS&T, business partners, or third party providers) to assess critical issues and assign correct prioritisation based on business impact
Ability to collaborate cross-functionally to translate business needs into actionable technical solutions
Passion for innovation, curiosity, and a willingness to work in a fast-paced, dynamic environment
Are you passionate about the pursuit of excellence? As a Retail Online Production Support Analyst you will join a worldwide team of Support Analysts to ensure a seamless customer journey on our front facing tools, and ever-improving platform experience for our Specialists in Retail Customer Care (RCC), and for all the personnel throughout Apple Store Online.
Description
When P1 or P0 incidents are raised, you coordinate both IS&T problem-solving functions as well as in-the-moment business recovery tactics - simultaneously! Facilitate teleconference bridges to drive to rapid resolution, and bring in affected business users to test hypotheses and potential solutions. Maintain communication efforts to alert the broader business as well as executive team members. Facilitate after-action reviews, documenting root cause analysis and preventative actions as well as coordinating customer impact assessment. The ability to multitask, stay calm and focused in a pressurised environment is necessary.
Minimum Qualifications
Available to work weekends to cover critical shifts
Ability to work non-standard hours and holidays
Proven track record of resourcefulness in finding technical root causes, fault isolation techniques and pursuit of resolution and long term prevention
Passion for solving problems, a high degree of prioritisation, organisation, follow-through, and the ability to communicate effectively with people of various technical proficiencies
Preferred Qualifications
Experience performing production support for internal customers or for partner teams is preferred
Superb communication skills (written, verbal, and presentation) and previous experience communicating with senior leadership team is advantageous
Record of participating on technical teams, delivering high-quality results on time, and taking ownership of issues and tasks
Experience collaborating with appropriate support teams (Apple IS&T, business partners, or third party providers) to assess critical issues and assign correct prioritisation based on business impact
Ability to collaborate cross-functionally to translate business needs into actionable technical solutions
Passion for innovation, curiosity, and a willingness to work in a fast-paced, dynamic environment
