Posted 04 July, 2026
ITIL Specialist Grade IV
Childrens Health Ireland
Dublin, Dublin, Ireland
Full Time
Reference: 2044412659
Purpose of the Role
The purpose of this role is to create, lead and embed ITIL-aligned service management practices across CHI Digital Health, driving standardisation, service quality, and continuous improvement across Incident, Change, Problem, and Request Management processes.
The role will work closely with operational teams, stakeholders, and partners to enhance service performance, improve user experience, and support governance, audit, and reporting requirements.
Essential Criteria:
How to apply & informal enquiries
Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.
The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.
* Please note that you must submit a cover letter with your CV, this forms part of your application and CV's will not be accepted without a detailed cover letter.
The closing date for submissions of CV's and cover letter is the 17th of July by 5pm. Applications must be completed through the advertised post on CHI.jobsby clicking 'Apply for Job'.
Applications will not be accepted through direct email or any other method.
For informal enquiries for this specialty/department, please contact Niall Bodie on [email protected]
For other queries relating to this recruitment process, please contact Kaley Madden at [email protected]
PLEASE NOTE:
CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.
It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.
Below, you'll find the list of commencement dates for 2026.
• September 7th, 2026
• October 5th, 2026
• November 9th, 2026
The purpose of this role is to create, lead and embed ITIL-aligned service management practices across CHI Digital Health, driving standardisation, service quality, and continuous improvement across Incident, Change, Problem, and Request Management processes.
The role will work closely with operational teams, stakeholders, and partners to enhance service performance, improve user experience, and support governance, audit, and reporting requirements.
Essential Criteria:
- Relevant third-level qualification in IT, Computer Science, or related discipline (or equivalent experience)
- Minimum 2-3 years' experience in IT Service Management or Service Delivery
- Demonstrated experience applying ITIL principles in an operational environment
- ITIL Foundation certification (or equivalent experience)
- Experience with ITSM tools (ideally ServiceNow)
- Strong analytical and reporting capability (Excel / dashboards / KPIs)
- Excellent organisational and multitasking skills
- Strong communication and stakeholder engagement skills
How to apply & informal enquiries
Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.
The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.
* Please note that you must submit a cover letter with your CV, this forms part of your application and CV's will not be accepted without a detailed cover letter.
The closing date for submissions of CV's and cover letter is the 17th of July by 5pm. Applications must be completed through the advertised post on CHI.jobsby clicking 'Apply for Job'.
Applications will not be accepted through direct email or any other method.
For informal enquiries for this specialty/department, please contact Niall Bodie on [email protected]
For other queries relating to this recruitment process, please contact Kaley Madden at [email protected]
PLEASE NOTE:
CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.
It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.
Below, you'll find the list of commencement dates for 2026.
• September 7th, 2026
• October 5th, 2026
• November 9th, 2026
