Posted 04 July, 2026
IT Support Engineer (Tier 2)
Viatel
Dublin, Ireland
Full Time
Reference: 1597213418
Overview
At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.
For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.
Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.
We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.
If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.
The Role
This role is within the Service Desk Team in the Service Centre Department of the Viatel Digital Services business unit. The role requires a minimum of 2-3 years of experience in the use of Microsoft Azure, Microsoft 365, Virtualisation solutions, Data Protection and Security technologies and desire to further develop skills in emerging technologies including Data Management, AI & Cyber Security.
Key Responsibilities
• Support client Endpoint devices.
• Support client on-premise & Cloud infrastructure.
• Support client end user's on site.
• Support exchange, M365 issues.
• Support Backup Solutions.
• Support customers in their dealings with 3rd parties.
• Work with staff to promote, develop, and maintain a positive experience for the
Client.
• Additional projects as required such as preparing system and user documentation and
testing.
• Ad-hoc Remote and Internal Project work.
• Overseeing that all assigned tickets are resolved within their SLA.
• Manage major incidents from start to finish.
• Comply, maintain, and promote information security in Viatel.
• Assist in evaluating new technologies, services and processes to meet
business/customer objectives.
• Maintain certification of existing and emerging technologies and evaluate the
potential application for customer environments.
Qualifications and Experience
• Minimum of 2-3 years' experience in a helpdesk/IT support role.
• Hands on (demonstrable) experience with Microsoft Azure, VMware ESX Server, or
Hyper-V.
• Exchange & M365 experience.
• Technical Certifications (Microsoft, VMware) or equivalent experience.
• Setup, operation and troubleshooting of TCP/IP networking.
• Exposure to Business Continuity and Disaster Recovery
• Excellent Client facing skills.
• Excellent organizational skills and exceptional attention to detail.
• Strong communication, interpersonal skills and ability to lead by example.
• High level of flexibility, enthusiastic, willingness to learn and develop.
• Willingness to travel, if required.
At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.
For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.
Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.
We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.
If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.
The Role
This role is within the Service Desk Team in the Service Centre Department of the Viatel Digital Services business unit. The role requires a minimum of 2-3 years of experience in the use of Microsoft Azure, Microsoft 365, Virtualisation solutions, Data Protection and Security technologies and desire to further develop skills in emerging technologies including Data Management, AI & Cyber Security.
Key Responsibilities
• Support client Endpoint devices.
• Support client on-premise & Cloud infrastructure.
• Support client end user's on site.
• Support exchange, M365 issues.
• Support Backup Solutions.
• Support customers in their dealings with 3rd parties.
• Work with staff to promote, develop, and maintain a positive experience for the
Client.
• Additional projects as required such as preparing system and user documentation and
testing.
• Ad-hoc Remote and Internal Project work.
• Overseeing that all assigned tickets are resolved within their SLA.
• Manage major incidents from start to finish.
• Comply, maintain, and promote information security in Viatel.
• Assist in evaluating new technologies, services and processes to meet
business/customer objectives.
• Maintain certification of existing and emerging technologies and evaluate the
potential application for customer environments.
Qualifications and Experience
• Minimum of 2-3 years' experience in a helpdesk/IT support role.
• Hands on (demonstrable) experience with Microsoft Azure, VMware ESX Server, or
Hyper-V.
• Exchange & M365 experience.
• Technical Certifications (Microsoft, VMware) or equivalent experience.
• Setup, operation and troubleshooting of TCP/IP networking.
• Exposure to Business Continuity and Disaster Recovery
• Excellent Client facing skills.
• Excellent organizational skills and exceptional attention to detail.
• Strong communication, interpersonal skills and ability to lead by example.
• High level of flexibility, enthusiastic, willingness to learn and develop.
• Willingness to travel, if required.
