Customer Operations Team Lead M/F/D

Why join the Sales Operations department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow's electrical world. You can too, Join us!

As a Customer Operations Team Lead M/F/D you will report to the Operations Director in the Sales Operations Department based in Dublin for a Permanent contract.

What you will do ?

• Lead and develop the Customer Operations team, ensuring consistent delivery of high-quality service and acting as the first point of escalation for complex customer, order and system issues.
• Take ownership of the end-to-end order management process, from enquiry to delivery and after-sales, including complex and project-based orders.
• Monitor order backlog and performance, proactively prioritising urgent deliveries and ensuring timely processing of credits, returns and adjustments.
• Support sales activity and maximise opportunities, ensuring accurate order processing, professional administration and continuous improvement of internal processes and SAP workflows.
• Coordinate project and panel builder orders, managing timelines, stakeholder communication and alignment across Sales, Operations, Logistics and customers.
• Drive cross-functional collaboration and digital transformation, maintaining strong relationships with key stakeholders and contributing to system enhancements and process optimisation.

What about you ?

• You have proven experience in customer operations, sales administration or order management, ideally in a fast-paced environment.
• You are a people-oriented leader, able to motivate, support and develop a team while ensuring high performance and engagement.
• You demonstrate strong organisational and multitasking skills, with the ability to prioritise and adapt quickly in a dynamic environment.
• You have excellent communication and interpersonal skills, with a professional and confident approach on the phone and with stakeholders at all levels.
• You are experienced with ERP systems (SAP or similar) and comfortable using tools such as Microsoft Office and CRM systems (e.g. Dynamics).
• You are a proactive, detail-oriented and results-driven professional, with a strong customer focus and continuous improvement mindset; knowledge of electrical installation products is a plus.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!