Posted 03 July, 2026
Global QI (Quality Insights) Associate Manager (CL8)
Accenture
Dublin, Dublin, Ireland
Full Time
Reference: 65008207
What you'll do
The Global Quality Improvement Lead is responsible for building and maintaining the operational requirements for Regional QI and Hybrid QA Leads to execute on their daily rhythms, manage the accountability systems for those daily rhythms, and be the primary point of contact for program reporting and communication. The Global QI Lead is the key operational owner for Quality Improvement program success.
Voice of Customer/Voice of Seller insights
• Deliver on global insights based on call data
• Leverage the right tools for accurate assessment of call data
• Measure adoption of sales motions at a weekly cadence, produce trend analyses at the end of sales motion period
• Produce clear "so what" narratives for leaders with key findings
• Ensure high quality analysis and reporting from regional QI and hybrid QA leads
• Track and ensure OKR completion for global QI+QA leads
Performance Improvement Analyses
• Deliver on a quarterly Global Performance Improvement Analysis
• Build out appropriate QA-metric tracking systems and dashboards for regular review and analysis
• Identify new QA metrics and adapt tracking mechanisms as needed
• Identify which behaviors, cohorts, or roles signal the need for enablement or sales manager intervention using a high level of data capture and data analysis capability.
• Separate signal from noise: control for basic confounds where possible (tenure, book size, segment, seasonality) and communicate limitations appropriately.
• Identify factors for AI scorecard improvement during evaluation periods
• Own the QI<>SE<>Sales Leadership Flywheel
• Communicate behaviors, cohorts, or roles that require enablement or sales manager intervention clearly and effectively
• Develop ongoing measurement systems to measure success of the flywheel
• Ensure timely and clear presentation of quality improvement priorities
Stakeholder Collaboration & Change Enablement
• Maintain documentation for scorecard definitions, reporting templates, dashboards, and AI agents
• Partner with Sales Enablement in motion adoption, general performance improvement
• Contribute to PMM needs with product adoption focus areas and call context • Consult with Sales Strategy and Operations for shared tooling and resource management
• Collaborate closely with executive leadership to align regional initiatives with Global QI parameters
• Manage any project requests or project management documentation and tracking mechanisms
Gong Management
• Manage Gong platform for AI agents, trackers, initiative boards, and AI scorecard tooling
• Stay current with Gong updates and impacts to daily operations for Sales Managers and Quality Control Leads.
• Innovate platform usage within daily operating rhythms
8+ years of experience, including:
• 3+ years of sales or sales management experience, preferably in the ad tech, digital advertising or digital marketing industry
• 4+ years of QA experience
• Previous management experience
• Strategic selling experience
• Exceptional communicator with proven ability to present program performance clearly to senior leadership across global regions
• Experienced people manager comfortable leading multiple managers across distributed regions
• Strong problem solver who identifies gaps, develops recommendations, and drives solutions to completion
• Highly organized with the ability to manage complex projects and navigate competing priorities
• Analytically fluent; able to interpret data and communicate findings clearly to varied audiences
• Ability to convert findings into actionable improvements and strategic upleveling • Demonstrated ability to influence cross-functional stakeholders and advise leadership on strategic QA priorities
• Self-directed and resourceful; thrives in fast-moving environments and delivers results without waiting for direction
• Business fluency in English
• High comfort with ambiguity; able to build scalable solutions in evolving, undefined spaces
• Strong attention to detail
• Experience with Salesforce, Gong, and Medallia
• Familiarity with virtual sales organization environments
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities
The Global Quality Improvement Lead is responsible for building and maintaining the operational requirements for Regional QI and Hybrid QA Leads to execute on their daily rhythms, manage the accountability systems for those daily rhythms, and be the primary point of contact for program reporting and communication. The Global QI Lead is the key operational owner for Quality Improvement program success.
Voice of Customer/Voice of Seller insights
• Deliver on global insights based on call data
• Leverage the right tools for accurate assessment of call data
• Measure adoption of sales motions at a weekly cadence, produce trend analyses at the end of sales motion period
• Produce clear "so what" narratives for leaders with key findings
• Ensure high quality analysis and reporting from regional QI and hybrid QA leads
• Track and ensure OKR completion for global QI+QA leads
Performance Improvement Analyses
• Deliver on a quarterly Global Performance Improvement Analysis
• Build out appropriate QA-metric tracking systems and dashboards for regular review and analysis
• Identify new QA metrics and adapt tracking mechanisms as needed
• Identify which behaviors, cohorts, or roles signal the need for enablement or sales manager intervention using a high level of data capture and data analysis capability.
• Separate signal from noise: control for basic confounds where possible (tenure, book size, segment, seasonality) and communicate limitations appropriately.
• Identify factors for AI scorecard improvement during evaluation periods
• Own the QI<>SE<>Sales Leadership Flywheel
• Communicate behaviors, cohorts, or roles that require enablement or sales manager intervention clearly and effectively
• Develop ongoing measurement systems to measure success of the flywheel
• Ensure timely and clear presentation of quality improvement priorities
Stakeholder Collaboration & Change Enablement
• Maintain documentation for scorecard definitions, reporting templates, dashboards, and AI agents
• Partner with Sales Enablement in motion adoption, general performance improvement
• Contribute to PMM needs with product adoption focus areas and call context • Consult with Sales Strategy and Operations for shared tooling and resource management
• Collaborate closely with executive leadership to align regional initiatives with Global QI parameters
• Manage any project requests or project management documentation and tracking mechanisms
Gong Management
• Manage Gong platform for AI agents, trackers, initiative boards, and AI scorecard tooling
• Stay current with Gong updates and impacts to daily operations for Sales Managers and Quality Control Leads.
• Innovate platform usage within daily operating rhythms
8+ years of experience, including:
• 3+ years of sales or sales management experience, preferably in the ad tech, digital advertising or digital marketing industry
• 4+ years of QA experience
• Previous management experience
• Strategic selling experience
• Exceptional communicator with proven ability to present program performance clearly to senior leadership across global regions
• Experienced people manager comfortable leading multiple managers across distributed regions
• Strong problem solver who identifies gaps, develops recommendations, and drives solutions to completion
• Highly organized with the ability to manage complex projects and navigate competing priorities
• Analytically fluent; able to interpret data and communicate findings clearly to varied audiences
• Ability to convert findings into actionable improvements and strategic upleveling • Demonstrated ability to influence cross-functional stakeholders and advise leadership on strategic QA priorities
• Self-directed and resourceful; thrives in fast-moving environments and delivers results without waiting for direction
• Business fluency in English
• High comfort with ambiguity; able to build scalable solutions in evolving, undefined spaces
• Strong attention to detail
• Experience with Salesforce, Gong, and Medallia
• Familiarity with virtual sales organization environments
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities
