Onsite Customer Service Implant
Job Req Number: 119022
Time Type: Full Time
At DSV we're building the world's leading logistics and transport network. With this exciting growth comes opportunity - and we're looking for new talent to join us.
Onsite Customer Service Implant
Cork
Mon-Thu 08.00-16.30, Fri 08.00-14.00 37.5 hours per week (hybrid working)
42.000 per annum
You keep shipments moving and make sure everything runs smoothly.
As a Transport Executive at DSV, you are the link between customers, carriers, and operations. You help solve problems, keep shipments on track, and ensure a high level of service every day.
What will you be doing?
Provide great customer service through clear and proactive communication
Build strong relationships with customers, carriers, and internal teams
Act as the main point of contact between customers and operations
Take ownership of shipment issues and resolve them quickly
Act as the main escalation point between carriers and the customer
Handle urgent problems professionally, including out-of-hours support if needed
Book shipments and organise collections
Track shipments and ensure full visibility
Respond to daily freight queries
Support new product launches from a logistics perspective
Check freight invoices and correct any errors
Maintain accurate reports and share operational updates
Help identify cost-saving opportunities
Suggest improvements to make processes more efficient
Keep SOPs and work instructions up to date
Follow training and compliance requirements
Join operational meetings and share updates
Build strong relationships with teams on site
Support alignment between operations and leadership
Be visible and involved in daily operations
About you
Experience in logistics, freight forwarding, or transport operations
Good understanding of shipment processes (air, sea, or road)
Strong communication and stakeholder management skills
Ability to stay calm and organised in a fast-paced environment
Confidence handling issues and making decisions
Attention to detail, especially with data and costs
A proactive mindset - you take ownership and solve problems
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
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