Technical Supervisor

Job Title: Data Centre Technical Supervisor

Location: Dublin Campus

Work Times: 0800-1700

We are looking for an experienced supervisor to drive operational excellence & technical

standards across the Dublin Campus. The Technical Supervisor is a hands-on technical role

and will be required to manage the on-site team who will collectively be responsible for all

technical operations, maintenance, repairs, break fix, projects, processes, escalations,

training, and compliance across the Campus.

The Technical Supervisor will report to the Technical Manager but will work very closely with

all team disciplines on site.

Key Responsibilities

• Support the development and manage all technicians operating across the campus.
• Develop a good working relationship with all members of CBRE staff and the Client representatives - Be the main point of contact for all client's technical requirements.
• Mentor and grow the technical standard and competence of the technicians, ensuring knowledge share, engineering best practice is exercised and consistent across the campus.
• Have full responsibility for all technical operational standards, escalations, training, and compliance across the campus.
• Oversee the development, implementation & reviews of all procedures, critical documentation and operating policies, including EOPs, SOPs & MOPs.
• Partner with all teams across the campus, such as the FM, Security, Planning etc.. to plan and execute against a broad array of business, strategic and Operational needs.
• Owns the full RCA process and delivers final report to CBRE leadership and client.
• From all incidents, investigations, or RCA's - produce learnings from experience documents to be shared internally on Campus, with the client, as well as across the wider DCS
• Create and maintain a culture of continuous improvement throughout the team, identify and implement design improvements alongside the clients site team and CBRE technical manager.
• Sets and owns the technical standard & CE processes for the Campus, aligning critical operation to clients & CBRE requirements.
• Aligns to CBRE Internal Technical Team on requirements for the CBRE contract/campus to be compliant.
• Review, provide input and oversee all technical training requirements rolled out by the wider CBRE.
• To deliver a performance level which achieves and beats the KPI's and SLA's set down in the statement of works from client.
• Be the main point of contact during significant events or multi-discipline technical escalations occurring on site 24/7.
• Ensure Data Centre operations, business policies and processes are effectively communicated, implemented, and always adhered to by all CBRE staff within the contract.
• Development and management of all operational procedures and Drills within the Data Centre.
• Ensure all safety procedures are adhered to by vendors and CBRE staff working within the Campus domain.
• Ensure the provision of healthy and safe working conditions and that both clients and company health and safety policy and process is effectively implemented across both CBRE and subcontractor's activities and are regularly reviewed.
• Support the technical manager on compiling critical data required for all reports and meetings for the campus these include Monthly CBRE Contract reviews, Monthly & Quarterly business reviews and any other reports as required.
• Audit the technician's team's efficiency and performance, develop efficiencies and innovations that benefit the client and CBRE.
• Talent manage all technicians to ensure appropriate training plans, performance reviews and career progression is identified.
• Motivate and develop a successful team by setting achievable targets, promoting accountability, and sharing of information, provide constructive feedback, encourage new ideas and aligning priorities within the critical domain.
• Provide a learning environment, and appropriate training and development planning.
• Ensure basic training needs are delivered, employees are fully competent to undertake their roles and can reach their full future potential.
• Monitor and track performance level of the technicians against KPI's and SLA's set down in the statement of works. Provide full breakdown on any breaches of SLA/KPI to the account manager.
• Ensure both the clients and CBRE's, Quality, Health, Safety and Environment policies and processes are effectively implemented across both CBRE and subcontractors' activities.
• Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
• Assist the Technical Manger to review all subcontractor maintenance contracts to ensure vendor contractual works are technically aligned with site requirements. Attend sub contractor review meetings & input into the vendor scorecards.
• Promote and maintain the core Values of CBRE.
• Manage other tasks as directed by your senior management team,
• Assess critical operational performance frequently, highlighting areas of underperformance, and recognize and promote excellent performance across the CBRE team.

Accountabilities

• Accountability to the CBRE functional heads, as appropriate.
• Maintains close working relationships with key client representatives.
• Work as part of a wider Campus management team supporting operations as a 'One Team' approach.

Qualifications & Specification

• Experience working with cross-functional teams to develop systems, solutions, and products. Organizational, coordination and multi-tasking experience
• Analytical and problem-solving experience with large-scale systems
• Technical knowledge and/or experience of the electrical and mechanical infrastructure used in a data centre environment.
• Strong understanding of CMMS Computerised Maintenance Management Systems and tools.
• Experience of managing escalation and emergency issues.
• Prior operations management experience including team management, work scheduling, and performance reviews.
• Willingness to work outside of normal hours to resolve technical issues in a 24/7 industry

Aptitudes

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate intelligently and effectively with the client, employees and subcontractors.
• Numerate and computer literate. Intermediate to advanced software skills - MS Office (Excel, PowerPoint, Word), Visio and Microsoft Project.

Character

• Excellent motivational and influencing skills, with high levels of personal integrity.
• Capability to manage escalations which contain various degrees of ambiguity and either resolve or properly escalate in a timely manner, where appropriate
• Demeanour to manage customer expectations/escalations and shepherd customer concerns in high-pressure scenarios
• Committed to the delivery of excellent customer service.
• Committed to the delivery of excellent customer service
• Excellent organization and time management skills
• The ability to learn quickly and to gain maximum benefit from extensive training and development programs aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term.
• Able to contribute effectively within the team, be a team player being able to work with CBRE and clients staff of all levels.
• Self-motivated, ability to work on own initiative and able to make sound decisions when needed.
• Organised, able to effectively prioritise and deliver within a dynamic and high pressure, business critical environments.
• Calm manner with the ability to work under pressure able to work under pressure, with changing, and often conflicting, priorities to meet deadline

Experience

• The successful applicant needs to be experienced both in a technical capacity and as a strong people manager familiar with the development and review of teams, appraisals and the application of effective people management practice.
• Experience of managing escalation and emergency issues, demonstrating good communications with client, management, team members and vendors.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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