Lead Contract Manager (Spanish & Italian)
Lead Contract Manager, Strategic Accounts (Spanish & Italian)
HUB Level: 6
Career Track: Craft Track
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As a Lead Contract Manager on the Strategic Accounts team, you'll own complex renewals and commercial outcomes for HubSpot's highest-paying and Lighthouse customers.
You'll lead value-driven renewal conversations, partner closely with Customer Success, Sales, and Legal, and ensure accurate forecasting and contract execution. This role also serves as a senior IC within Contract Management - mentoring peers, improving processes, and contributing to the strategic evolution of how we serve our most complex customers.
What You'll Do
Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes
Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value
Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity
Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency
Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes
Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership
Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success
Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals
What You'll Bring
Required Qualifications
- Fluency in Spanish, Italian and English
5 + years of experience in contract management, renewals, or a closely related SaaS commercial role
Experience managing complex contracts and partnering closely with Legal teams
Proven success working with large, enterprise organizations (200+ employees)
Strong negotiation skills with a growth-oriented, value-based approach
Experience owning forecasts, renewal pipelines, or revenue-adjacent metrics
Excellent written and verbal communication skills, including leading customer conversations with confidence
Strong prioritization, organizational skills, and attention to detail in complex environments
Ability to operate autonomously and strategically in a fast-paced setting
Experience partnering with senior internal and external stakeholders
Background working in Strategic Accounts or enterprise Customer Success motions
Nice-to-Have Qualifications
Experience mentoring or informally leading peers without direct management responsibility
Familiarity with SaaS economics and commercial models
