Posted 30 June, 2026
RCC Payments Specialists - 11 month Temporary Assignment - Turkish
Apple
Cork, Cork, Ireland
Temporary
Reference: 498949522
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire - and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
Description
The RCC Payment Support Team is seeking a Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment.
The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods.
Minimum Qualifications
Fluency in English and Turkish
Strong communication skills, a team player, customer focused and an ability to maintain a professional attitude
Customer focused
Ability to work in an information sensitive environment
Excellent telephone manner, interpersonal and communication skills
Highly motivated and organised with the ability to manage tight deadlines
Ability to use discretion and work on own initiative
Team player and an ability to work in a changing, challenging environment
High level of accuracy and attention to detail
Preferred Qualifications
RCC process knowledge preferred but not required
Knowledge of SAP and RCC tools is an advantage
Exposure to MS Excel
Description
The RCC Payment Support Team is seeking a Payment Support Specialist to join the team. The ideal candidate will have payment and SAP experience working in a fast-paced B2C e-commerce environment.
The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store. This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods.
Minimum Qualifications
Fluency in English and Turkish
Strong communication skills, a team player, customer focused and an ability to maintain a professional attitude
Customer focused
Ability to work in an information sensitive environment
Excellent telephone manner, interpersonal and communication skills
Highly motivated and organised with the ability to manage tight deadlines
Ability to use discretion and work on own initiative
Team player and an ability to work in a changing, challenging environment
High level of accuracy and attention to detail
Preferred Qualifications
RCC process knowledge preferred but not required
Knowledge of SAP and RCC tools is an advantage
Exposure to MS Excel
