General Manager

Job title: General Manager

Contract Type: Full Time Permanent

Location: Claregalway, Co. Galway

At Culligan Home, we specialise in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water. We are seeking an experienced and commercially driven General Manager to lead our Household (B2C) business in Ireland.

This is a key leadership role with full accountability for revenue growth, operational performance, customer experience, and people leadership. Reporting to the Managing Director and sitting on the Ireland Leadership Team, you will play a central role in shaping and delivering our growth strategy.

What you'll be responsible for

Driving Commercial Performance

• Full ownership of revenue, margin, and cost control
• Deliver growth across direct sales, telesales, digital, and partner channels
• Increase customer value through upsell, cross-sell, and retention strategies

Leading Customer & Growth Strategy

• Own the end-to-end customer lifecycle from acquisition to retention and win-back
• Improve customer experience across all touchpoints
• Drive retention, reduce churn, and maximise lifetime value

Operational Excellence

• Oversee field service, installation, and logistics operations
• Drive efficiencies in routes, scheduling, and service delivery
• Ensure high service standards, responsiveness, and cost control

Sales & Marketing Leadership

• Lead B2C sales strategy across field, contact centre, and digital channels
• Partner closely with marketing to optimise lead generation and conversion
• Ensure strong pipeline management and performance discipline

People Leadership

• Lead and develop a high-performing, cross-functional team
• Build capability, engagement, and accountability across a largely field-based workforce
• Drive a culture of performance, collaboration, and continuous improvement

Strategic Leadership

• Contribute to overall business strategy as part of the Ireland Leadership Team
• Translate strategy into clear, actionable plans for the B2C business
• Foster a "One Culligan" approach across teams and functions

Requirements

• Proven experience in a senior leadership role (General Manager, Commercial Director, Operations Director or similar)
• Strong track record of delivering revenue growth, margin improvement, and business scaling
• Experience in a B2C environment (services, retail, utilities, or subscription-based models preferred)
• Demonstrated ownership of P&L and commercial performance
• Experience leading multi-functional teams (sales, operations, customer service, logistics)

Benefits

• Monday-Friday working pattern
• Hybrid Working Model
• 23 Day's Annual Leave
• Company Pension Scheme
• Shopping discounts with Perks at Work
• 24hrs access to EAP
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression