CX Project Manager - Investor Relations

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn't just a job - it's an opportunity to excel in an environment that genuinely supports your personal and professional development.

Role Purpose

The CX Project Manager is responsible for supporting the daytoday delivery, governance, and execution of Client Experience initiatives.

The role ensures consistent tracking, reporting, and adherence to governance standards, enabling senior delivery leaders to focus on strategic outcomes, roadmap ownership, and stakeholder engagement.

This role is wellsuited to a highpotential, earlycareer candidate who is eager to take ownership, build deep technical delivery expertise, and operate in a fastpaced, complex environment.

Strong emphasis is placed on handson Jira usage, structured delivery discipline, and the ability to quickly learn and operate within complex backlog environments.

Knowledge, Skills, and Experience

Essential

• Strong handson experience with Jira (academic, internship, or professional), with clear understanding of how backlogs, tickets, and workflows operate in practice
• Demonstrated ability to work with structured task tracking or backlog tools in a disciplined way
• High level of motivation, curiosity, and willingness to learn quickly in a complex environment
• Evidence of high ownership mindset (e.g., driving followups, improving processes, taking initiative)
• Comfortable working with technical or product delivery teams, even without a technical background
• Demonstrates strong personal authority and confidence to challenge across all levels, prioritising outcomes over hierarchy
• Exposure to Agile / Scrum environments and backlog refinement practices
• Experience in delivery coordination, governance, or project support roles (including internships, placements, or early career roles)
• Strong organizational skills and attention to detail
• Experience producing delivery reporting and dashboards

Desirable

• Exposure to client experience, delivery, or transformation initiatives
• Awareness or exposure to usercentric delivery, or product development approaches

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Responsibilities

Delivery Coordination and Governance

• Support execution of CX initiatives across multiple workstreams
• Ensure governance standards, and agreed processes are applied consistently
• Proactively manage followups and coordination activity to maintain delivery momentum
• Own end-to-end delivery tracking and enforce strong execution discipline, moving beyond coordination to accountability for outcomes.
• Quickly build understanding of complex delivery environments and interdependencies across teams

Jira Governance and Tracking

• Maintain ticket hygiene, status accuracy, and dependency tracking
• Monitor progress and follow up with owners to drive movement and closure
• Ensure Jira is a reliable source of delivery and execution data
• Take a handson, poweruser approach to Jira, owning backlog structure, ticket quality, and workflow discipline
• Support and actively manage complex, highvolume backlogs (multiple workstreams, dependencies, competing priorities)
• Continuously improve how Jira is used to reflect real delivery progress and priorities
• Build strong working knowledge of how epics, stories, and dependencies connect to delivery outcomes

Reporting, Dashboards, and Action Management

• Own the creation and maintenance of delivery and governance dashboards
• Provide clear, uptodate visibility of open actions, risks, dependencies, and overdue items
• Actively track actions and follow up with owners to ensure timely closure
• Flag risks, blockers, and slippage early
• Translate Jira and backlog data into clear, simple insights for nontechnical stakeholders

Project and Delivery Support

• Maintain project plans, action logs, and RAID items
• Track execution progress across defined workstreams
• Support preparation of firstpass reporting for weekly and leadership forums
• Develop strong delivery judgment over time (e.g., identifying where work is stuck, misprioritized, or unclear)

Meeting and Execution Support

• Track actions and followups from meetings and forums
• Ensure actions are reflected in dashboards and tracking tools, not just meeting notes
• Support cadencedriven delivery and reporting cycles
• Participate hands-on in delivery activities, ensuring progress is driven-not just tracked.

What This Role Will Do

• Own daytoday delivery coordination and governance execution
• Maintain reliable tracking of actions, risks, and dependencies
• Provide clear, dashboard visibility of execution status
• Drive followups to maintain delivery discipline
• Reduce administrative and tracking burden on program management team
• Bring structure and clarity to complex backlog environments
• Accelerate from coordination into active delivery ownership over time

Stakeholder Interaction

• Regular interaction with Program Manager and CX leadership
• Ongoing coordination with workstream owners and delivery teams
• Build credibility quickly by being reliable, responsive, and detailoriented in execution followthrough