Field Service Technician - Production Print

Job Description

Field Service Technician - Production Print

The role is required to service Canon Production Print customers in the Limerick, Cork and Galway areas.

The salary range for this role is from €45,498 to €48,026 plus in-role progression zones. Benefits are listed below in the advert.

Are you passionate about printing technology and looking for a role where you can make a real impact? As a Production Print Field Service Engineer, you'll be part of a dynamic team that services, maintains, and optimizes Canon's cutting-edge mono and colour production print devices for our customers in Munster, Connaught and on occasion in the Leinster region. If you thrive in a fast-paced environment, enjoy problem-solving, and want to be part of an innovative and collaborative team, this is the perfect opportunity for you to elevate your career.

Responsibilities

As our Field Service Technician - Production Print, your responsibilities will be to:

• Maintain, Repair & Optimize Production Print Devices:
  • Perform maintenance and repairs on Inkjet/Toner production printers, ensuring all devices run smoothly.
  • Stay up to date on software updates and technical bulletins, keeping devices at peak performance.
  • Calibrate and profile printers for colour accuracy, optimizing output quality.
• Work on Major Installations and Projects:
  • Contribute to large installations, collaborating with key stakeholders to ensure success.
  • Ensure all work is executed to high standards, meeting customer expectations.
• Proactive Customer Engagement:
  • Demonstrate exceptional customer service, building strong relationships and offering proactive support.
  • Provide training to customers on product usage, maintenance, and advanced applications.
• Drive Continuous Improvement:
  • Identify opportunities for performance improvement and resolve issues independently.
  • Ensure all activities are accurately documented in line with Canon guidelines and policies.

Qualifications

As our Field Service Technician - Production Print, we would like you to have the following experience and skills:

• Experience: You have sector experience, servicing Toner, Inkjet or Wide Format production printers, or other related experience.
• Technical Skills: Proficiency in printer operation, maintenance, and troubleshooting. Experience with colour management software such as Adobe Colour or PrismaSync Tools is a plus.
• Problem Solving: Excellent communication and analytical skills, proficient in hardware and software troubleshooting, fault-finding, and device management.

The salary range for this Field Service Technician - Production Print role is from €45,498 to €48,026 plus in-role progression zones.

Comprehensive Benefits Package:

• Company vehicle -EV or Hybrid
  
  • Optional Life Assurance & Private Medical Insurance
    
    • Optional Pension Scheme (DC scheme up to 8% personal and 12% company contribution)
    • Generous Paid Leave: Up to 27 days holidays per year + Holiday Purchase options
    • Paid Maternity/Paternity Leave
    • Cycle to Work Scheme, Volunteer Days, and more!
    • Summer Hours and Funded Social Events

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