CitiService Financial Institution Head

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Role overview:

The CitiService Financial Institution Head is a senior management-level position responsible for accomplishing results through the management of FI team / department to drive client resolution and support activities in coordination with the Customer Service team.

The overall objective of this role is to drive the seamless delivery of customer service support to external clients.

What you will do:

• Lead the CitiService® Financial Institution vertical and manage complex and highly variable issues with substantial departmental/product impact by applying broad and comprehensive understanding in multiple functional areas as well as underlying business concepts
• Interact with diverse range of internal and external sources and understands how own function integrates within the overall organization to contribute to achieving business goals
• Set short- to medium-term planning of actions and resources for own area and engage in strategic planning for the function and higher-level strategic planning with Products & Senior Management
• Resolve highly complex and varying issues that have substantial potential impact and execute transaction services strategies by applying in-depth industry knowledge.
• Manage a functional area and evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc. Control end results (e.g., resources, policy formulation, budgeting and planning) that primarily affect a sub-function
• Negotiate internally, often at senior levels (across functions) and with external parties, as needed.
• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• People Manager experience, having oversight of a large organization.
• Senior relevant industry experience, with preferred exposure to Financial Institutions and Banking Clients.
• Proven track record managing large, geographically dispersed teams.
• Strong client-facing capabilities engaging with banks, broker-dealers, and external stakeholders, with the ability to manage day-to-day inquiries and partner closely with other internal teams.
• Experience overseeing large-scale operational processes and driving transformation initiatives, including exposure to AI-enabled solutions and operational enhancements.
• Strong data analytics and data storytelling skills, with the ability to leverage insights and articulate process improvement opportunities to Clients.
• Demonstrated strategic thinking, complex decision-making, negotiation, and influencing capabilities with clear accountability for results.
• Consistently demonstrates clear, concise written and verbal communication.

Education:

Bachelor's degree/University degree or equivalent experience Master's degree preferred

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:
Operations - Transaction Services

Job Family:
Cash Management

Time Type:
Full time

Primary Location Full Time Salary Range:
130 000,00 € - 230 000,00 €

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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