Lead Solution Analyst

Job Description

About the Role:

The Lead AI Business Analyst will be a key member of the Artificial Intelligence team and will play an integral role in designing and delivering AI-enabled systems and processes within the Citco Group. The business analyst will work with the process owners and business unit representatives to optimize and digitize operational processes in order to deliver bottom-line results for Citco.

About the Artificial Intelligence Team:

The Artificial Intelligence team is multi-disciplinary team charged with identifying, building and deploying operational AI-enabled solutions leveraging a suite of emerging technologies, such as Machine Learning, Natural Language Processing, Computer Vision, Large Language Models, generative models, and multi-agent systems.

Responsibilities

Job Duties

• Act as a bridge between business, technical, and operations teams, ensuring alignment on AI initiatives and delivery outcomes.
• Elicit, analyze, refine, and document business requirements, user stories, acceptance criteria, and solution documentation.
• Translate business needs into functional and technical requirements for AI solutions, including GenAI and Agentic AI use cases (LLMs, agents, tool usage).
• Conduct value-based assessments to identify and prioritize business processes suitable for AI and automation.
• Facilitate workshops and stakeholder discussions with business SMEs and technical teams to define problems, brainstorm solutions, and assess feasibility.
• Create and review solution design documentation, clearly articulating as-is and to-be states.
• Develop wireframes, mockups, and low-fidelity prototypes to visualize requirements and application workflows.
• Collaborate with developers and data teams to validate outputs, evaluation approaches, and business impact.
• Own and manage the product backlog in Jira, including prioritization, grooming, and maintenance.
• Participate in and/or lead Agile ceremonies (stand-ups, sprint planning, backlog grooming, reviews, retrospectives), acting as Scrum Master when required.
• Track delivery progress and ensure adherence to Agile methodologies across the project lifecycle.
• Manage and contribute across full project lifecycle phases: scoping, analysis, solution design, development support, testing, and implementation.
• Support solution rollout and change management, working with Process Owners and Business Leads to drive adoption.
• Document and communicate business outcomes, value realization, and efficiency gains from implemented solutions.
• Establish and maintain best practices, SOPs, templates, and governance frameworks for AI and automation initiatives.
• Support release cycles and testing activities, including occasional off-hours or weekend validations where required.

Key Competencies

• Strong understanding of GenAI and Agentic AI concepts (LLMs, agents, tool usage, evaluation).
• Hands-on experience with Agile frameworks and Scrum Master practices.
• Advanced proficiency in Jira for backlog management, sprint planning, and tracking.
• Ability to translate between business and technical language effectively, acting as a bridge across stakeholders.
• Strong stakeholder management, communication, and teamwork skills.
• Proven analytical thinking and problem-solving capabilities.
• High level of attention to detail with a focus on quality and accuracy.
• Strong quality and risk management mindset when delivering solutions.
• Demonstrated drive for results and ability to deliver in fast-paced environments.
• High degree of adaptability, able to navigate evolving technologies and business needs.

Qualifications

About You

• Bachelor's degree in Finance, Accounting, Economics, Mathematics, Computer Science, Information Systems, or a related field.
• You are a natural translator between business and technology teams, with the ability to clearly articulate complex ideas.
• Exceptional communication skills (written and verbal) and strong stakeholder engagement capabilities.
• Proven ability to work independently while thriving in cross-functional, Agile environments.
• Experience working with multiple stakeholders to define, refine, and deliver clearly articulated requirements.
• Strong understanding of Business Process Management, Machine Learning, automation, and AI-driven transformation.
• Comfortable balancing strategic thinking with hands-on delivery, including testing and implementation support.
• Experience creating and executing test plans across Dev, QA, and UAT environments.
• Skilled in preparing and maintaining technical and user documentation.
• Ability to define, evaluate, and monitor key business metrics in collaboration with stakeholders.
• Positive, proactive attitude with the ability to adapt in fast-paced, evolving environments.

Preferred / Assets

• Advanced MS Excel skills, including VBA/macros.
• Familiarity with Visio, Draw.io, or similar diagramming tools.
• Knowledge of database systems (SQL/NoSQL).
• Experience with Jira and Confluence.
• Understanding of Agile project management practices.
• Business Analyst and/or Scrum Master certifications.
• Exposure to financial products and Fund Administration.