Posted 26 June, 2026
Partner Manager
Three Ireland
Limerick, Ireland
Full Time
Reference: 558861215
Partner Manager
Fixed Term Contract
Here at Three, we've done things differently since day one.
We're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.
Join us, as an Offshore Manager (This is a Fixed Term Contract)
Three Ireland is seeking an experienced and highly driven Partner Manager to oversee our strategic outsourcing partnership and ensure exceptional delivery across our lines of business. This role is accountable for holding our partner to the highest standards of performance, quality, and innovation, ensuring all services are delivered in line with contractual commitments, customer outcomes, and our long-term vision for AI-enabled service. As we accelerate our journey into agentic AI, this role will play a critical part in shaping how human and AI-driven services are delivered seamlessly at scale
In short, accountable for managing the outsourced partner to deliver against contractual commitments, customer outcomes, service, sales and retention performance, and future AI-enabled service ambitions.
What else it involves
Skills we are looking for
Qualifications
Benefits of Working at Three
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs
At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [email protected] Apply now at Three, a Phenomenal career awaits!
Fixed Term Contract
Here at Three, we've done things differently since day one.
We're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.
Join us, as an Offshore Manager (This is a Fixed Term Contract)
Three Ireland is seeking an experienced and highly driven Partner Manager to oversee our strategic outsourcing partnership and ensure exceptional delivery across our lines of business. This role is accountable for holding our partner to the highest standards of performance, quality, and innovation, ensuring all services are delivered in line with contractual commitments, customer outcomes, and our long-term vision for AI-enabled service. As we accelerate our journey into agentic AI, this role will play a critical part in shaping how human and AI-driven services are delivered seamlessly at scale
In short, accountable for managing the outsourced partner to deliver against contractual commitments, customer outcomes, service, sales and retention performance, and future AI-enabled service ambitions.
What else it involves
- Partner Performance & Accountability, including (Contract (MSA) adherence Performance delivery (SLAs, KPIs across Service, Sales and Retention activities) Relationship health Escalation and governance
- Relationship & Stakeholder Management
- Governance & Operational Oversight
- Contractual & Commercial Management
- Driver partner to deliver innovation and best practice AI & Future Service Model Enablement
- Performance Insight & Decision Support
Skills we are looking for
- Strong commercial and contract management expertise
- Data-driven performance management and analytical skills
- Excellent stakeholder management and influencing ability
- Confident negotiation and escalation capability
- Structured approach to governance and risk management
- Growth and continuous improvement mindset with a focus on customer outcomes
- Understanding of AI-enabled service models (desirable/advantageous)
- Ability to work in a fast-paced environment and handle multiple priorities
Qualifications
- Bachelor's degree in business or related field
- 7+ years of experience in contact centre vendor management
- Level 5 certificate in Contact Centre Operations (an advantage)
- Proven experience managing outsourced vendors and service providers
- Demonstrated ability to manage multiple projects simultaneously and meet deadline
Benefits of Working at Three
- Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Limerick / Dublin office (3 days per week office based).
- Competitive salary, annual performance bonus & pension contribution
- 25 days holidays plus 2 company days
- Annual Leave buy or sell (buy or sell up to 5 days AL each year)
- Healthcare Insurance through our flexible benefits programme
- Life assurance, phone & laptop, subsidized canteen
- Access to learning & development tools
- Free on-site parking
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs
At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [email protected] Apply now at Three, a Phenomenal career awaits!
