Chief Operating Officer - SSFSIL & Head of Transfer Agency Ireland, Senior Vice President

Who we are looking for

We are seeking a senior, strategic, and execution-focused leader to serve as Chief Operating Officer for SSFSIL and Head of Transfer Agency Ireland. The successful candidate will operate within a complex global matrix, driving transformation, governance, and client outcomes while ensuring alignment with enterprise priorities and regulatory obligations in Ireland.

What you will be responsible for

As COO, SSFSIL & Global Delivery Ireland Lead

• Own full P&L, strategy, and execution for Global Delivery Ireland, ensuring alignment with enterprise goals and regulatory obligations
• Lead operational delivery across all Global Delivery teams (traditional and alternatives), driving year-on-year efficiency and scalability
• Act as the senior escalation point, navigating global matrix structures to resolve complex client and operational issues
• Ensure strong governance, risk management, and compliance frameworks, including oversight of audits, regulatory requirements, fiduciary controls, and business continuity
• Drive implementation of the global operating model and business transformation initiatives
• Lead change management across client integration, regulatory change, and internal transformation programs
• Ensure optimal resource allocation across staff, technology, and financial oversight

As Head of Transfer Agency Ireland

• Direct end-to-end Transfer Agency operations in Ireland, ensuring SLA adherence, service quality, and operational resilience
• Drive continuous process improvement leveraging automation, best practices, and centers of excellence
• Enhance capacity management and operational scalability to support growth objectives and improved margins
• Partner with Technology & Transformation teams to address technology challenges and deliver strategic investments
• Maintain strong alignment to client service expectations through KPI-driven performance management

Client, Growth & Commercial Leadership

• Partner with Sales, Product, and Relationship teams to support key client relationships and new business origination
• Lead new business reviews, ensuring alignment to the operating model, scalability, and profitability targets
• Collaborate with Product Management on investment roadmaps to enhance product capabilities and service delivery
• Drive a client-centric culture in partnership with CPO and CCO leadership teams

Risk, Governance & Leadership

• Identify operational risks and implement mitigation strategies
• Ensure adherence to internal policies, regulatory requirements, and industry best practices
• Lead KPI and SLA governance to ensure consistent client delivery
• Develop and mentor senior leaders, ensuring strong succession planning and leadership continuity

What we value

These skills will help you succeed in this role:

• Proven ability to lead large-scale, multi-location operations within a complex global matrix
• Strong commercial acumen with demonstrated P&L ownership and margin optimization
• Deep expertise in Transfer Agency and investment servicing operations
• Strong risk and control mindset with experience in regulated environments
• Ability to drive transformation, automation, and continuous improvement at scale
• Executive presence with strong stakeholder management across clients and senior leadership
• Strategic thinking combined with hands-on execution capability

Education & Preferred Qualifications

• Degree in Finance, Accounting, Business, or related discipline (advanced degree preferred)
• Extensive experience in financial services operations, with significant leadership experience
• Proven track record in leading large operational teams and delivering transformation initiatives
• Strong knowledge of regulatory environments, particularly within Ireland/EMEA
• Experience managing global client relationships and complex service delivery models

Additional requirements

• Ability to operate effectively in a global matrix organization
• Willingness to engage across multiple time zones and travel as required

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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