Manager - Client Success

About Us:

Sojern is the leading AI-powered marketing platform built for hospitality, designed to boost growth and profitability for the travel industry. The Sojern marketing platform is a set of easy-to-use software and services that delivers unrivaled traveler insight, intelligent audiences, multichannel activation and optimization, and a connected guest experience-all in one place. More than 10,000 travel marketers rely on our platform annually to find, attract, convert and engage travelers. Sojern was founded in 2007 and acquired by RateGain in 2025, with teams in the Americas, Europe, Middle East and Africa, and Asia Pacific.

The Role:

As a Manager, Client Success you will have the opportunity to lead a team of Client Success Managers working with major travel and brand advertisers in the fast-paced, online travel-advertising environment. You will play a critical role within the company through hands-on management, by you and your team, of advertiser campaigns while developing and maintaining our partner relationships.

Responsibilities:

• Foster a high performing team culture that encourages testing, learning, and innovation through team leadership
• Recruit, scale, motivate, and mentor the Client Success team, ensuring they are set up to succeed and coached to be fully successful in their roles
• Set high-level priorities and communicate overall expectations for the Client Success team
• Hold team accountable for the day-to-day, pre and post sales relationship with a portfolio of digital advertising clients, may be responsible for high tier clients
• Maintain a strong financial responsibility and accountability; track, analyze and report on team goals, growth and account retention.
• Achieve and drive quarterly goals while keeping customers satisfied and engaged with Sojern products.
• Motivate and empower a team to drive consistent annual account growth
• Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements
• Take an active role in key client meetings and act as capable resource
• Work across departments (Sales, Product, Marketing, AdOps and Tech) to create, drive and improve workflow processes
• Responsible for reporting and/or presenting KPI's to Leadership or Senior Management teams on a regular basis
• Partner with sales leaders to meet KPIs, goals and objectives

Success Criteria:

• Aligning Performance for Success - Focusing and managing individual performance by helping others set performance goals and then, tracking results and evaluating performance effectiveness.
• Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• Driving Execution - Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
• High Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions.
• Stress Tolerance - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Facilitating Change - Encouraging others to implement better approaches to address problems and opportunities; leading the implementation and acceptance of change within the workplace.
• Delegation and Empowerment - Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.

Qualifications:

• Bachelor's degree from an accredited college or university
• 7+ years overall experience required, with at least 5 years in digital and programmatic advertising and/or travel vertical preferred
• 3+ years of experience leading and managing teams
• Proficiency in standard business and sales software, including Salesforce, Gsuite, and Office products
• Great time management and organizational skills
• Must be fluent in the language of the region you support
• Experience working with a DSP (Appnexus, DBM, MediaMatch) and/or Adphorus or other Social Media platforms required
• Understanding of the online advertising industry required

Perks:

• Opportunities: Be part of a growing team with training and support to help you grow
• Ownership: Lead creative and challenging projects
• Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
• Competitive Localized Benefits
• Time Off: Flexible vacation days

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.