Technical Support Engineer Level 2 - Midlands - Nass, Kildare, Tullamore, Portarlington, Mullingar

Technical Support Engineer Level 2 \- <\/b><\/span><\/span><\/span><\/span>
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Midlands near Nass, Kildare, Newbridge Tullamore, Portarlington, Mullingar, Enfield, Edenderry etc <\/b><\/span><\/span><\/span><\/span>
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We're working with a well\-established Microsoft Partner Managed Service Provider (MSP) who are looking to hire a Senior Technical Support Engineer (Level 2) to join their technical support team.<\/span><\/span><\/span><\/span>
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This role is hands\-on and customer\-facing, supporting a portfolio of SME clients across Microsoft cloud and on\-prem environments. You'll deal with escalated issues from Level 1, take ownership of complex tickets, and work closely with senior engineers and management on improvements to systems and processes.<\/span><\/span><\/span><\/span>
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This is a true MSP role - fast\-paced, varied, and ideal for an engineer who enjoys solving problems across multiple client environments rather than supporting a single internal network.<\/span><\/span><\/span><\/span>
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Key Responsibilities<\/span><\/span><\/b><\/span><\/span>
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• Act as a Level 2 escalation point for technical issues across multiple client environments<\/span><\/span><\/span><\/span>
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• Troubleshoot and resolve complex issues across Microsoft 365, Azure, Active Directory, and Windows Server<\/span><\/span><\/span><\/span>
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• Administer and support Microsoft 365 tenants (Exchange Online, SharePoint, OneDrive, Teams)<\/span><\/span><\/span><\/span>
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• Manage Active Directory, Group Policy, DNS, DHCP, and core Windows services<\/span><\/span><\/span><\/span>
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• Deploy and manage devices using Intune \/ Endpoint Manager<\/span><\/span><\/span><\/span>
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• Support and troubleshoot Windows 11 desktop and laptop environments<\/span><\/span><\/span><\/span>
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• Assist with Azure (Azure AD \/ Entra ID, virtual machines, backups, basic networking)<\/span><\/span><\/span><\/span>
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• Support and troubleshoot firewalls, VPNs, and network connectivity issues<\/span><\/span><\/span><\/span>
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• Work with ticketing systems, ensuring accurate documentation and SLA adherence<\/span><\/span><\/span><\/span>
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• Identify recurring issues and contribute to process and documentation improvements<\/span><\/span><\/span><\/span>
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  \n Occasionally assist with project work (migrations, upgrades, onboarding new clients)<\/span><\/span><\/span><\/span>
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  Requirements<\/h3>

  Required Experience & Skills<\/span><\/span><\/b><\/span><\/span>
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  • Proven experience working in an MSP environment (this is essential)<\/span><\/span><\/span><\/span>
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  • Strong hands\-on experience as a Level 2 Technical Support Engineer<\/span><\/span><\/span><\/span>
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  • Solid experience with:<\/span><\/span><\/span><\/span>
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    • Microsoft 365 Administration<\/span><\/span><\/span><\/span>
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    • Active Directory & Group Policy<\/span><\/span><\/span><\/span>
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    • Intune \/ Endpoint Manager<\/span><\/span><\/span><\/span>
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    • Windows 11<\/span><\/span><\/span><\/span>
      <\/span><\/span><\/span><\/span><\/p><\/li>\n

    • Windows Server<\/span><\/span><\/span><\/span>
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    • Azure administration<\/span><\/span><\/span><\/span>
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    • Firewalls, VPNs, and networking fundamentals<\/span><\/span><\/span><\/span>
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    • Strong troubleshooting skills and ability to work independently<\/span><\/span><\/span><\/span>