Onboarding Specialist (French Speaking)

About Klaviyo

At Klaviyo, we believe businesses should own their growth. Our platform powers smarter digital relationships by combining marketing automation, analytics, and customer data into one place. We're building a future where every customer interaction feels personal-and we're just getting started.

About the Role

Onboarding Specialists at Klaviyo play a critical role in setting our customers up for long-term success. As the first point of contact post-sale, you'll guide new customers through their first 30-90 days, helping them successfully implement Klaviyo and achieve fast time-to-value.

You'll act as a trusted advisor-combining project management, product expertise, and strategic thinking to drive product adoption, reduce friction, and build strong customer relationships from day one.

How You'll Make a Difference

• Own a portfolio of new customers from post-sale through successful go-live, managing multiple onboarding journeys simultaneously
• Design and execute tailored onboarding plans aligned to each customer's goals and use cases
• Guide customers through platform setup, configuration, testing, and early performance optimization
• Provide proactive, 1:1 support across both technical and non-technical topics (e.g., deliverability, campaign setup, integrations)
• Track onboarding progress, ensuring milestones are met and holding stakeholders accountable
• Monitor onboarding health metrics to identify risks early and take action to improve outcomes
• Partner cross-functionally with Sales, Support, and Product teams to resolve issues and deliver a seamless customer experience
• Act as a trusted advisor, helping customers build a strong foundation for their marketing and growth strategy

What You'll Bring

• 2-3+ years of experience in Customer Success, Onboarding, or Implementation roles
• Fluent French and English
• Proven ability to manage multiple customer relationships and projects simultaneously
• Strong project management and organizational skills, with a track record of delivering on time
• Excellent communication skills, with the ability to explain complex concepts clearly and influence stakeholders
• Analytical mindset with strong problem-solving abilities
• Ability to manage customer expectations and navigate ambiguity in a fast-paced environment
• Experience working with CRM or customer success tools (e.g., Salesforce, Gainsight)
• Comfortable learning and adapting to new technologies quickly

Nice to Have

• Experience in marketing technology, email/SMS platforms, or e-commerce ecosystems
• Experience advising customers on marketing strategies or campaign execution
• Familiarity with data analysis, reporting, or performance optimization

AI & Innovation Mindset

At Klaviyo, we're investing heavily in AI to enhance both our product and how we work. We're looking for candidates who are curious and proactive about using AI tools to improve efficiency, scale their impact, and deliver better customer outcomes.

• Experience using AI tools (e.g., ChatGPT, automation tools, or similar) to streamline workflows, improve communication, or enhance customer delivery is highly valued
• Demonstrated ability (or strong interest) in adopting new technologies to work smarter and more efficiently
• A mindset focused on continuous improvement, experimentation, and leveraging AI to drive better results

#LI-Hybrid

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here