Posted 25 June, 2026
Front Office Manager
The Address Collective
Sligo, Sligo F91V08N, Ireland
Full Time
Reference: 246580049
The Role: Front Office Manager
Outline of Position:To assume responsibility in conjunction with relevant heads of department forthe Front Office Department. Within thisrole, to ensure the smooth running of that department to the highest standardsof customer care, with ongoing training to be implemented. The Front OfficeManager is responsible for creating a pleasant experience for guests to ensuretheir return to our services.
Keyduties and responsibilities:
• To arrive promptly on duty asscheduled in a full, clean & presentable uniform at all times in accordancewith company grooming policy.
• Schedule and chair front officedepartmental meeting monthly or as required by the General Manager, minutesfrom which to be forwarded for his/her attention.
• Maintain the highest level ofpersonal and work cleanliness and hygiene throughout all duties.
• To be aware of and analyse all forthcoming business on aregular basis, being aware of future business requirements and make plansaccordingly.
• Tomonitor the arrivals list and be aware of impending VIP arrivals at alltimes.
• Buildand strengthen relationships with guests to extend their personal preferencesto create new hotel customers that enable future bookings.
• Tobe fully knowledgeable of competitor activities and benchmark currentprovisions against the same
• Towork within budgeted targets - room revenues, occupancies and rate achievement
• Be responsible for staffscheduling, working within budget constraints.
• To ensure that the Front desk isoperated in a professional manner at all times, ensuring that the standards setdown by the company are maintained at all times.
• To ensure all agreed-upon services andamenities are offered. E.g. porterage service, wake-up calls, etc.
• To ensure all guests' queries/requestsand reservations are dealt with promptly and efficiently.
• To ensure that all guests are offeredconsistently high standards of quality through training and monitoring.
• To compile useful customer databasesand information, and ensure there is an efficient follow-up system inoperation. aware of relevant competitor information and market changes toinitiate changes to our services/rates as appropriate.
• Maximise room revenue, occupancypercentage and revenue per through yield management, revenue analysis andtracking.
• To ensure all staff are aware of hotelpromotions or special activities.
• To maximise all sales opportunitiesthrough up-selling and additional sales, and efficient recording of sales.
• Carry out duty managementfunctions as required by the business demands.
• To structure effective rosters toensure shifts are covered to meet the level of business.
• To regularly review departmentalSOPs and ensure they are updated as required and communicated to all teammembers.
• To monitor ledger bills beforebeing received by accounts.
• To monitor all managementaccounts.
• T monitor that guest charges arebeing attributed and settled correctly.
• To ensure all billing is done to theagreed standard and to liaise with accounts to alleviate any problems.
• To manage deposits and lodgements, floats and foreignexchange
• To deal with complaints in anefficient, attentive and constructive manner.
• To ensure that any guestqueries/enquiries are responded to effectively.
• Ensure cash handling procedures arecarried out in accordance with company policy.
• To ensure that the agreed standard ofuniform and personal hygiene is adhered to by all team members at all times.
• To comply with company legislationsregarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care andSecurity.
• Carry out ordering responsibilities asrequired, utilising the Online purchasing system.
• Adhere to the company's Code ofConduct.
• To read, understand and carry outyour responsibilities as defined in the Staff Handbook.
• Ensure work stations are keptclean, safe and tidy at all times.
• Report any maintenance issuesimmediately to management.
• All staff of the company arerequired to make themselves available for training and communication meetings,for which advance notice will normally be given.
Outline of Position:To assume responsibility in conjunction with relevant heads of department forthe Front Office Department. Within thisrole, to ensure the smooth running of that department to the highest standardsof customer care, with ongoing training to be implemented. The Front OfficeManager is responsible for creating a pleasant experience for guests to ensuretheir return to our services.
Keyduties and responsibilities:
• To arrive promptly on duty asscheduled in a full, clean & presentable uniform at all times in accordancewith company grooming policy.
• Schedule and chair front officedepartmental meeting monthly or as required by the General Manager, minutesfrom which to be forwarded for his/her attention.
• Maintain the highest level ofpersonal and work cleanliness and hygiene throughout all duties.
• To be aware of and analyse all forthcoming business on aregular basis, being aware of future business requirements and make plansaccordingly.
• Tomonitor the arrivals list and be aware of impending VIP arrivals at alltimes.
• Buildand strengthen relationships with guests to extend their personal preferencesto create new hotel customers that enable future bookings.
• Tobe fully knowledgeable of competitor activities and benchmark currentprovisions against the same
• Towork within budgeted targets - room revenues, occupancies and rate achievement
• Be responsible for staffscheduling, working within budget constraints.
• To ensure that the Front desk isoperated in a professional manner at all times, ensuring that the standards setdown by the company are maintained at all times.
• To ensure all agreed-upon services andamenities are offered. E.g. porterage service, wake-up calls, etc.
• To ensure all guests' queries/requestsand reservations are dealt with promptly and efficiently.
• To ensure that all guests are offeredconsistently high standards of quality through training and monitoring.
• To compile useful customer databasesand information, and ensure there is an efficient follow-up system inoperation. aware of relevant competitor information and market changes toinitiate changes to our services/rates as appropriate.
• Maximise room revenue, occupancypercentage and revenue per through yield management, revenue analysis andtracking.
• To ensure all staff are aware of hotelpromotions or special activities.
• To maximise all sales opportunitiesthrough up-selling and additional sales, and efficient recording of sales.
• Carry out duty managementfunctions as required by the business demands.
• To structure effective rosters toensure shifts are covered to meet the level of business.
• To regularly review departmentalSOPs and ensure they are updated as required and communicated to all teammembers.
• To monitor ledger bills beforebeing received by accounts.
• To monitor all managementaccounts.
• T monitor that guest charges arebeing attributed and settled correctly.
• To ensure all billing is done to theagreed standard and to liaise with accounts to alleviate any problems.
• To manage deposits and lodgements, floats and foreignexchange
• To deal with complaints in anefficient, attentive and constructive manner.
• To ensure that any guestqueries/enquiries are responded to effectively.
• Ensure cash handling procedures arecarried out in accordance with company policy.
• To ensure that the agreed standard ofuniform and personal hygiene is adhered to by all team members at all times.
• To comply with company legislationsregarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care andSecurity.
• Carry out ordering responsibilities asrequired, utilising the Online purchasing system.
• Adhere to the company's Code ofConduct.
• To read, understand and carry outyour responsibilities as defined in the Staff Handbook.
• Ensure work stations are keptclean, safe and tidy at all times.
• Report any maintenance issuesimmediately to management.
• All staff of the company arerequired to make themselves available for training and communication meetings,for which advance notice will normally be given.
