Team Leader

Overview

Team Leader - Contact Centre (Outbound Team)

When we ask our employees what makes Uniquely special, the answer is always the same - the people. Many of our team members tell us they have made some of their closest friends here. We have built a supportive, collaborative culture where people genuinely enjoy coming to work, celebrate success together, and help each other grow.

If you're an experienced Team Leader looking for an organisation that values its people, offers clear career progression, and invests in your development, we'd love to hear from you.

This is a fantastic opportunity to join a growing organisation where high performance is recognised, leadership potential is developed, and careers are built.

Why Join Uniquely?

We believe great leaders are developed, not just hired. That's why we invest heavily in training, coaching, and career development opportunities for our people. We'll support you with the tools, training, and opportunities to achieve your goals.

Our culture is built around:

• Strong team relationships and collaboration
• Recognition and reward for success
• Continuous learning and development
• Clear career pathways and progression opportunities
• A supportive and inclusive working environment

The Role

As Team Leader, you will play a key role in driving performance, developing talent, and creating a positive team culture. You will be responsible for motivating, coaching, and supporting your team to consistently deliver exceptional results. This role is Mon - Fri 12pm - 8.30pm.

Key responsibilities include:

• Monitoring and analysing individual and team performance, providing regular coaching and feedback
• Conducting weekly one-to-one meetings with team members to discuss performance, development, quality, and engagement
• Supporting agents in achieving and exceeding performance targets and KPIs
• Identifying coaching opportunities and implementing development plans to improve performance
• Providing insights and feedback to the Operations Manager, including recommendations for process improvements
• Supporting recruitment, onboarding, and training of new team members
• Building a positive, high-performing team culture that reflects Uniquely values
• Driving engagement and motivation across the team
• Consistently demonstrating leadership behaviours aligned with company values and business objectives

About You

You are an experienced people leader who enjoys developing others and creating high-performing teams.

You will have:

• Previous Team Leader experience within a fast-paced contact centre environment
• A proven track record of leading teams to achieve and exceed targets
• Strong coaching, mentoring, and performance management skills
• Excellent communication and relationship-building abilities
• A positive, proactive, and solutions-focused mindset
• Strong organisational and time-management skills
• The ability to inspire, motivate, and develop others
• Available to work Monday - Friday 12pm - 8.30pm

Benefits Include:

• Competitive salary plus performance bonus
• Private Healthcare & Company Pension Scheme
• 20 days annual leave plus an additional day per year of service (up to 25 days)
• Comprehensive onboarding, training, and ongoing coaching
• Monthly performance and engagement incentives
• Employee Assistance Programme (EAP)
• Talent development and leadership programmes