Platform Support Engineer (450)

Réalta Technologies are searching for a Platform Support Engineer to support our Pharmaceutical client based in Dublin. This candidate will provide technical ownership and ongoing support for manufacturing digital platforms within a regulated pharmaceutical environment. The successful candidate will act as a key interface between Automation, MES, IT and Operations teams to ensure reliable integration, performance and continuous improvement of site manufacturing systems.
The role will support the full system lifecycle including platform administration, equipment integration, change management, qualification activities and troubleshooting of manufacturing information systems.

Job Responsibilities

• Provide technical support and ownership for manufacturing platforms including MES, OPC interfaces, industrial data historians and integrated automation systems.
• Support the integration of process equipment and control systems with MES and site digital platforms using OPC and related technologies.
• Configure, maintain and troubleshoot MES interfaces, data collection systems and historian solutions such as AVEVA PI.
• Lead and support change control activities, including impact assessments, implementation planning and documentation updates.
• Develop, execute and review qualification documentation, including test protocols, commissioning activities and validation deliverables in accordance with GMP requirements.
• Investigate and resolve platform issues, performing root cause analysis and implementing sustainable corrective actions to ensure system reliability.
• Collaborate with Automation, CSV, IT, Engineering and Operations teams to support new equipment integrations, upgrades and site projects.
• Support the lifecycle management of manufacturing systems, including patching, upgrades, periodic reviews and obsolescence planning.
• Maintain system documentation, including design specifications, configuration records, SOPs and support procedures.
• Identify and implement continuous improvement initiatives to enhance data integrity, system performance and manufacturing efficiency.

Job Requirements

• Bachelor's degree in Automation, Electrical, Computer, Chemical Engineering, Information Systems, or a related technical discipline.
• Minimum 5 years' experience supporting manufacturing, automation, or digital platforms within a pharmaceutical or other GMP-regulated environment.
• Experience supporting and integrating Manufacturing Execution Systems (MES) with plant equipment and control systems.
• Strong understanding of industrial communication protocols, particularly OPC technologies.
• Hands-on experience with industrial data historians, preferably AVEVA PI.
• Knowledge of GMP requirements, computerized system lifecycle management, and change control processes.
• Experience authoring and executing qualification and validation documentation, including IQ/OQ protocols and testing activities.
• Familiarity with PLC, HMI, and SCADA technologies, with exposure to platforms such as Allen-Bradley considered advantageous.
• Strong troubleshooting, problem-solving, and stakeholder management skills, with the ability to work effectively across Automation, IT, Validation, Engineering, and Operations teams.