Analyst - Fund Client Service

Cork

Your career at Deutsche Börse Group

Your Area of Work:

Do you prosper in a client-centric role that interacts with B2B business partners as well as internal teams within Clearstream? Are you at your best when providing high quality services at precise deadlines, whilst working on improving the efficiency of these services amongst various internal and external stakeholders?

We are currently looking for a Client Service Executive to manage relationship(s) with some of our Key Global Client(s). You will be joining the Client Service team within Platform Operations at Clearstream Fund Centre AG, the distribution support department that forms an integral part of Clearstream Fund Services. Within this role, you will develop into the entry point of contact, managing key client(s) relationships and onboarding new business, whilst representing Platform Operations with various client driven initiatives.

We are a fast-growing business within Clearstream/Deutsche Börse group and manage legal, administrative, and financial relationships with Asset Managers and Distribution Partners globally.

Your Responsibilities:

• Lead Client Service engagements: Manage the overall client servicing with some of our key client(s) including query management, monitoring, and periodic reporting of agreed Key Performance Indicators.
• Onboard new Business Partners: Support the Relationship Management teams with providing expert operational knowledge to prospected clients, as well as designing and implementing onboarding strategies for new Asset Managers.
• Grow existing business: Develop and lead successful business migration plans from existing clients. Actively contribute to the enhancement and optimisation of internal and external processes both with clients and key internal stakeholders at Clearstream.
• Enhance Customer Centricity: Identifying customer needs and articulating value through solutions that address these needs; Oversight of client requirements, query resolution and accuracy of deliveries. Build enhanced relations with key client(s) at BaU level. Representing the Client Service team as a subject matter expert amongst the entire client value chain.
• Provide Supervisory Support: Support the Head of Client Service in delivering on the team's ambitious targets and growth plans. Acting as an experienced point of contact for team members; Aiding with educational growth and knowledge transfers to team members in Zurich, Singapore, and Cork.

Your Profile:

• You have at least 1-2 years professional experience in servicing B2B business partners.
• You have a bachelor's degree in a financial, business or science-related field.
• You have a good understanding of the financial services industry - with a focus on the Banking or Asset Management industries. Additional exposure within Fund Distribution would be considered an advantage.
• You have excellent communication skills and can form long lasting relationships with client counterparts.
• You are self-motivated, resilient, can act independently, and collaborate well within a team-centric environment.
• Proficiency in written and spoken English - additional language skills considered an advantage.
• Exceptional analytical and problem-solving skills.
• Well-organized, accurate, proactive, conscientious, and resilient.
• Your profile is rounded off by very good knowledge of MS Office application(s).

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Contact

Recruiting Team

Take your career to the next level with us and embrace new challenges!

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+496921111810

Our Recruiting Team is looking forward to your call or e-mail.

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