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Posted 24 June, 2026

WFM Reporting Analyst I-Grade B1

Teleperformance
Dublin,IE,D07 P4AX Full Time
Reference: 97_562585_2025-71258

Overview

Reporting/Business Analyst

Responsibilities to include but not be limited to the following

  • Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
  • Produce and deliver tracking and reporting for key KPI/SLA's in the business
    • Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)
  • Perform ad-hoc data analysis to support the business initiatives
  • Create and maintain efficient and secure systems for recording data and producing relevant documentation
  • Maintain the daily relationship with the business intelligence supplier
    • Seek opportunities to drive innovation and process improvement within the reporting spectrum

    Recommended Qualifications

  • 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
  • Strong technical and numerical skills with advanced Excel skills
    • Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
  • Detail-oriented and passion for problem-solving
  • Ability to work on own initiative or as part of a team
  • Knowledge of data tools

    • Employment Type: FULL_TIME
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