Support Manager

Location:[Dublin 1 / with some remote flexibility]
Reports To: CEO
Hours:35 Hours Per Week. Permanent contract following satisfactory 6-month probationary period.

Organisation Overview

Fighting Blindness is a national charity committed to advancing research into degenerative sight loss while providing practical and emotional support to those affected. The Insight Counselling Service delivers tailored, high-quality counselling and support services to individuals living with sight loss, alongside peer support and wellbeing initiatives.

Role Overview

This role is designed for a fully accredited therapist with strong clinical expertise and the operational skills to manage administrative aspects of a support service. The Support Manager will serve as the first point of contact for clients, manage some day-to-day operational and administrative functions with existing internal support, and provide clinical support to the Insight Counselling Service.

The ideal candidate will combine a clinical skillset with operational and organisational experience, ensuring that the service runs efficiently while maintaining the highest standards of client care.

Key Responsibilities

Clinical Responsibilities:

• Serve as the first point of contact for client enquiries, intake, and referrals.
• Ensure the highest clinical governance standards, and monitor a small cohort of outside counsellors,
• Ensure adherence to ethical and professional standards as set by relevant governing bodies (PSI, IACP, IAHIP).

Operational & Administrative Responsibilities:

• Manage day-to-day operations of the Insight Counselling Service, including scheduling, client communications, and service coordination.
• Maintain and update client records, waiting lists, and relevant documentation.
• Support recruitment, onboarding, and management of contracted counsellors and volunteers.
• Assist in reporting activity and outcomes to the funders as required.
• Help identify efficiencies and improvements in service delivery and administrative processes.

Additional Responsibilities:

• Collaborate with the wider team to deliver and promote a high-quality, integrated support service.
• Complete funding and grant applications, providing operational and clinical input where required.

Essential Skills & Experience

• Fully accredited therapist (PSI, IAHIP, IACP, or equivalent).
• Minimum of 3 years clinical experience.
• Experience in providing therapy to adults; experience with clients with visual impairment is highly desirable.
• Strong organisational and administrative skills, including experience managing client-facing services.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently while maintaining alignment with organisational policies and clinical governance standards.
• Knowledge of relevant legislation and safeguarding requirements (e.g., Children First, Adult Safeguarding, GDPR).

Personal Attributes

• Professional, approachable, and client focused.
• Ability to balance clinical expertise with operational and administrative responsibilities.
• Proactive, organised, and able to manage multiple priorities in a small team environment.

Application Process:
Please include your CV and Cover letter