Billing Systems Account & Change Manager

This is a unique, high-impact role that combines technical accounting expertise with change management capability. You will work across Sales, Billing, Finance, and Credit Control to understand the end-to-end revenue cycle, identify weaknesses, resolve legacy issues, and drive improvement. You will be the bridge between where we are today and where we need to be. The right person will be comfortable both in the detail auditing, reconciling billing runs, tracing a PAYG transaction and at a strategic level, building business cases, presenting recommendations, and managing implementation of new processes/systems.

Key Responsibilities:

1) Ledger Audit & Financial Accuracy

• Resolve any account, revenue, debt, and reconciliation gaps that may be highlighted though audit process.
• Working with billing teams to validate billing accuracy across all customer types
• Reconcile entries against billing outputs and identify discrepancies between sales records, billing files, and finance uploads.
• Produce a clear report of findings with prioritised actions to resolve and issues as they arise.

2) End-To-End Process Mapping

• Document the current billing lifecycle from point of sale (through to monthly billing snapshot, invoice production, and credit control monitoring.
• Map PAYG top-up transaction flow from customer top-up through to billing file production and posting.
• Identify manual intervention points, error risks, control weaknesses, and bottlenecks across all departments: Sales, Billing, Finance, and Credit Control.
• Engage with stakeholders in each team to understand day-to-day pain points and data handoff failures.
• Engage with clients on queries

3) Process Improvement & Controls

• Design and implement improved processes, controls, and data standards across the revenue cycle.
• Establish clear ownership, sign-off procedures, and reconciliation checkpoints between departments.
• Reduce reliance on manual intervention in the short term through better data governance.
• Work with credit control to improve debt visibility, ledger accuracy, and collection workflows

4) Billing Platform Assessment & Migration Roadmap

• Assess and document business requirements to feed into a billing replacement/automation project including data migration requirements, integration, and phased implementation plan.
• Contribute to the evaluation of suitable billing and ERP improvement solutions appropriate for an Irish energy supplier at our scale.
• Be responsible for providing the financials to build a business case and migration roadmap for the Property Sales function
• Act as internal lead and key liaison for any third-party implementation partners.

5) Reporting & Stakeholder Management

• Assess and document business requirements to feed into a billing replacement/automation project including data migration requirements, integration, and phased implementation plan.
• Contribute to the evaluation of suitable billing and ERP improvement solutions appropriate for an Irish energy supplier at our scale.
• Be responsible for providing the financials to build a business case and migration roadmap for the Property Sales function
• Act as internal lead and key liaison for any third-party implementation partners.

Skills, Knowledge and Expertise:

Essential

• Accountant Technician with significant business experience with reconciling revenue Demonstrable experience in billing operations, accounts receivable, or revenue accounting within a high-volume environment.
• Strong process mapping and process improvement skills comfortable documenting complex multi-department workflows.
• Experience managing or leading a finance or billing systems change/transformation project.
• Proficient with Sage (50 or equivalent) and advanced Excel.
• Excellent stakeholder management skills able to work across departments and influence without direct authority.
• High attention to detail combined with the ability to see the bigger picture and communicate it clearly.
• Comfortable working in a fast-growing, entrepreneurial environment.

Desirable

• Qualified accountant (ACA, ACCA, CIMA or equivalent) with 4+ years post-qualification experience.
• Experience in the utilities, energy, sector.
• Familiarity with PAYG metering or subscription billing models.
• Knowledge of Irish regulatory requirements for energy billing.
• Experience with ERP implementation or billing platform migration projects.
• Project management qualification (e.g., Prince2, PMP) or change management certification (e.g., Prosci).