Transformation Business Analyst

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. For over 50 years, we have focused on supporting public sector employees by providing trusted financial services, including car, home, health and life insurance, income protection, retirement planning, and more.

This is an exciting time to join Cornmarket. As we continue our transformation journey, we're investing in new ways of working, enhanced customer experiences, and digital innovation. We're looking for people who are curious, collaborative, and passionate about making a positive impact for our customers and colleagues.

Role Purpose

The Transformation Business Analyst supports the successful delivery of Cornmarket's multi-year transformation programme by translating business needs into clear, actionable requirements and helping to ensure solutions are aligned with customer, operational, and strategic goals.

This role plays an important part in supporting process improvements, shaping technology solutions, coordinating business engagement, and ensuring readiness for change. Bringing curiosity, analytical thinking, and a collaborative approach, the Transformation Business Analyst works closely with colleagues across business, technology, and delivery teams to create positive outcomes for customers and employees.

What We Can Offer You

• Flexible working from home options

• Fully paid family leave types (maternity, paternity, adoptive and surrogacy leave)

• Income Protection and Life Cover

• Health insurance or wellness subsidy

• Life Leave and Flexi Leave (option to take additional annual leave)

• Annual leave that increases with service, plus two additional company days

• Attractive pension contribution rates

• Significant investment in professional development and learning opportunities

• Working abroad policy

• Performance-related bonus or commission

• Discounts on financial products

• Comprehensive health and wellbeing programme

• Wellness Wednesdays

• Participation in the Company Share Scheme

Key Responsibilities

Requirements Solution Definition

• Facilitate the gathering, analysis, and documentation of business requirements, ensuring clarity, traceability, and alignment with transformation objectives.

• Develop and maintain functional and non-functional requirements that accurately reflect business needs and desired outcomes.

• Apply curiosity and analytical thinking to explore business challenges, understand underlying needs, and identify practical solutions that enhance both customer and employee experiences.

• Collaborate with subject matter experts and stakeholders to define future-state processes, data requirements, and user journeys.

• Support the evaluation of solution options and contribute recommendations that balance business, customer, and operational needs.

Testing Quality Assurance

• Coordinate the creation and execution of User Acceptance Testing (UAT) strategies, test plans, and test scripts to ensure solutions meet business requirements.

• Support UAT activities, including tester preparation, defect management, business sign-off, and requirements traceability.

• Work closely with project and technology teams to identify risks, issues, and gaps early and support their resolution.

• Help ensure the quality and effectiveness of solutions throughout the delivery lifecycle.

Deployment Business Readiness

• Support deployment planning activities, including business readiness assessments, communications, and implementation planning.

• Help ensure teams understand upcoming changes and that business processes, procedures, and controls are updated appropriately.

• Partner with Change and Organisation Design teams to support training, adoption, and embedding of new ways of working.

• Contribute to activities that help ensure a smooth transition from project delivery into business operations.

Stakeholder Engagement

• Build effective partnerships between transformation teams and business areas, ensuring clear communication and shared understanding.

• Facilitate workshops, requirement reviews, process discussions, and solution playback sessions.

• Build trusted relationships across the organisation through collaboration, expertise, reliability, and a commitment to delivering value.

• Support effective decision-making by presenting insights, requirements, and recommendations clearly and confidently.

Continuous Improvement Transformation Support

• Identify opportunities to simplify processes, improve customer and colleague experiences, and enhance operational efficiency.

• Contribute to the development of transformation design principles, business rules, and ways of working.

• Support business case development, impact assessments, options analysis, and other transformation-related activities as required.

• Promote continuous improvement and knowledge sharing across teams.

What We're Looking For

Curious Analytical

You enjoy understanding how things work, asking thoughtful questions, and exploring opportunities to improve processes and experiences.

Proactive Resourceful

You take initiative, manage priorities effectively, and are comfortable working in evolving environments and through periods of change.

Relationship Builder

You develop strong relationships across teams and functions, creating collaboration, trust, and shared understanding.

Solution Focused

You enjoy understanding the detail, working through challenges, and helping teams achieve successful outcomes.

Effective Communicator

You communicate clearly and confidently, engaging a wide range of stakeholders and adapting your approach to different audiences.

Collaborative

You work well with others, value different perspectives, and contribute positively to team success.

Resilient Adaptable

You maintain a calm and structured approach, navigate change positively, and support constructive conversations when challenges arise.

Skills, Experience Qualifications

• Experience in Business Analysis, Transformation, Change Management, or a related discipline.

• Experience working within financial services or another regulated environment would be advantageous.

• Demonstrated experience supporting business change, process improvement, transformation initiatives, or technology-enabled projects.

• Ability to gather, analyse, and document business requirements and translate them into actionable solutions.

• Knowledge of CRM platforms, workflow tools, automation technologies, or enterprise systems (Salesforce experience would be an advantage).

• Experience collaborating with cross-functional teams and external partners.

• Ability to contribute insights and recommendations that support business decision-making.

• Familiarity with Agile methodologies and digital transformation practices.

• Strong analytical, organisational, and stakeholder management skills.

Diversity, Inclusion Belonging

At Cornmarket, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We believe that diverse experiences, perspectives, and backgrounds strengthen our organisation and help us better serve our customers.

We recognise that candidates may bring experience from a variety of backgrounds. If you're excited about this opportunity but don't meet every requirement listed, we encourage you to apply. We value transferable skills, a growth mindset, and a willingness to learn just as much as direct experience.

Cornmarket is proud to be an Equal Opportunities Employer. All qualified applicants will be considered for employment without regard to age, disability, ethnicity, family status, gender identity or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation, or any other protected characteristic.

We are also committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. To request an accommodation, please contact our Talent Acquisition Team.