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Posted 22 June, 2026

Deputy Store Manager - Fashion, Home and Beauty - Grafton Street

M&S
Dublin, Dublin D02 CV97, Ireland Full Time
Reference: 521169721
Job Description

Purpose

  • Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer


  • Drive improved KPI performance and deliver operational efficiency


  • Setting the strategic direction for the store aligned to the retail priorities


  • Ensuring the teams within the store are clear on their part to play and holding all line managers to account


  • Take full accountability for all line management and associated people activity of managers within the store


  • Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand


  • Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often


Key Accountabilities

  • Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store


  • Deliver and embed the business transformation plan and change initiatives through the store team


  • Create the right culture, role modelling new digital ways of working and leadership behaviours


  • Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play


  • Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels


  • Building a diverse and talented team which supports the growth of the wider Region and business


  • Represents the store voice and takes ownership for action to deliver improvement across the store


  • Uses data and insight to enhance the customer experience, to improve the operation, and drive results


  • Support the delivery of Plan A


  • Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required


  • Ensuring all line management and people activities are delivered in accordance with company process and policy


  • Ensure there is an active listening strategy in place across the store, so that the colleague voice is heard


  • Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store


  • Maintain a safe and legal store environment


  • Accountable leader for all elements of VM delivery across all launches, events and campaigns


Key Leadership Capabilities

  • Successfully embeds change for lasting commercial impact and results


  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting


  • Holds themselves and their teams accountable for delivering objectives and business targets


  • Proactively seeks input from customers and colleagues to uncover new business opportunities


  • Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes


  • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are


  • Uses customer feedback and market trends to guide teams work


  • Helps teams understand information and business messages by actively seeking out opinions and asking questions


  • Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues


  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business


Technical Skills/ Experience

  • Proven ability to lead a high performing management team to deliver excellent customer service and KPI's across the store


  • Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems


  • Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit


  • Current working knowledge of all VM principles


  • Good level of digital capability and a comprehensive understanding of systems and ability to exploit them


  • Strong knowledge of the legal requirements and accountabilities across the store


  • Knowledge of our people policies and of driving and managing performance within a team


  • The ability to have difficult conversations with effective resolutions with both colleagues and line managers


  • Great communicator and active listener who will inspire, share their knowledge and best practices with others


  • Proven ability to plan and review across weekly, monthly and quarterly timeframes


  • Proven ability to consistently deliver under pressure demonstrating high levels of resilience


  • Ability to build and maintain relationships with key stakeholders across all levels of the business


  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset


Key Relationships and Stakeholders

  • Customers


  • Colleagues


  • Store Leadership


  • Wider Store Managers


  • Regional Leadership


  • Support Centre
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