Client Services Executive
Job Title: Client Services Executive
Reporting to: Client Services Paraplanning Manager
Department: Product
About Prosperous Financial:
At Prosperous Financial, we empower individuals and households to make confident, informed financial decisions. Our client-first approach blends expert advice with personalised planning across pensions, investments, mortgages and succession strategies. We pride ourselves on clarity, integrity and a deep commitment to long term relationships.
We believe great advice changes lives and we’re proud to foster a workplace where trust, growth and shared success are at the heart of everything we do. Our values - Client Centric, Transparency, Integrity and Clarity, shape our culture, drive our standards and guide how we work.
About The Role:
Prosperous Financial has an exciting opportunity for a Client Services Executive to join our team.
The Client Services Executive plays a key role in providing exceptional service and support to clients within our firm. They are responsible for handling client enquiries, processing transactions and supporting our financial advisors in delivering effective financial planning solutions. This role requires strong communication, organisational skills and a client-focused mindset.
Key Responsibilities:
Client Relationship Management
Serve as the primary point of contact for client enquiries and requests, ensuring timely and accurate responses.
Build and maintain strong relationships with clients, focusing on delivering an exceptional customer experience.
Conduct regular follow-ups to ensure client satisfaction and address any additional service needs.
Support for Financial Advisors
Work closely with financial advisors and financial planners to prepare documents, process applications and manage client files.
Coordinate with internal departments to ensure a smooth journey and effective service delivery.
Engage with advisors in fulfilling the clients recommendations and following up on pending actions or tasks.
Administrative and Operational Tasks
Process account openings, applications, updates, transfers, top ups and other administrative tasks accurately and efficiently.
Maintain and update client records in the CRM, ensuring data integrity and compliance with company policies.
Handle document management, including filing, organising and retrieving documents as required.
Compliance and Regulatory Requirements
Ensure all client service activities comply with relevant industry regulations and company policies.
Support internal audits and compliance checks as required.
Client Communications and Reporting
Prepare and send regular communications to clients, including updates, statements and account summaries.
Respond to clients in an efficient response time.
Assist in generating custom reports for clients as requested.
Skills And Experience:
QFA (Qualified Financial Adviser) certification
Minimum of 2-3 years of experience in a client services role, preferably within a financial planning or financial services environment
Bachelor’s degree in finance, business, or a related field
Strong understanding of financial products, services and industry regulations
Excellent communication and interpersonal skills with a client-centric approach
High attention to detail and strong organisational skills
Proficiency in CRM software preferably Online Application, Voyant and Microsoft Office Suite (Excel, Word, PowerPoint)
Why work with us:
Excellent remuneration package and competitive bonus structure
Hybrid, flexible working model (4 days from home / 1 day in office)
25 days annual leave
Employer pension contributions up to 10%
Income Protection
Death In Service
Recognised as a Great Place to Work 2024-2026 and a Best Workplace 2025
