Senior Engineering Manager
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Senior Software Engineering Manager for the Card Readers team, you will help shape multiple teams creating a new strategic & innovative pay-in product line, handling millions of transactions across tens of thousands of restaurants per day. You will grow the skills of your teams over time. You love finding creative ways to help your teams become more efficient. You will connect your teams' work to Toast's broader mission. You are interested in the technical work, and have enough experience and judgment to ensure that engineers are moving in the right direction. On a given day, you might be reviewing design documents and PRs, coordinating discussions between teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s with team members.
A day in the life (Responsibilities)
- Drive delivery of business outcomes across multiple teams working with hardware integrations, SDK building and EMV certification.
- Collaborate closely with PM and vendors to align on actionable, valuable work defined for the team
- Collaborate with the Senior Leadership make sure the OKRs and KPIs of the area are healthy
- Keep product quality high through QA management.
- Ensure end-to-end delivery of hardware, software & certification, including team ownership of monitoring and production issue remediation
- Coach individuals in professional and technical development
- Mentor both new and experienced Tech Leads
- Grow teams to meet business needs via recruiting
- Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.
What you'll need to thrive (Requirements)
- Experience writing, delivering, and operating software in a SaaS environment
- 3-5+ years mentoring and growing successful engineering teams
- Payments background is essential, ideally with Hardware, EMV and/ or Firmware building experience, on an Android environment
- Proven expertise to wade through complexity and create clear working solutions in coordination with partners on product, QA, operations and stakeholders across multiple teams
- Lead technical roadmap initiatives for contactless, contact EMV, and magnetic stripe technologies, while pioneering modern payment solutions like tap-to-phone and SPoC/CPoC
- Work alongside Hardware Engineering to define future reader architectures, optimize component choices, and oversee manufacturing testing phases
- Oversee the lifecycle of PCI PTS certifications, maintaining close alignment with QSAs and accredited payment laboratories
- Partner across Payments Platform, POS, and external partner organizations to ensure cohesive and frictionless integrations
- A bias towards action, with the ability to balance between getting things done and making things perfect
- A want to continuously grow knowledge and push for industry defining designs
- A strong sense of empathy for customers and teammates
- A desire to build a diverse team that wins together and prioritizes customer success
*This is a hybrid role requiring in-office presence two days per week*
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
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