Sales Support Specialist

Job Title: Sales Support Specialist

Reports to: Sales Support Manager

Business Unit: Micromail/Presidio Licensing Centre of Excellence

Location: Hybrid - Cork or Dublin Office

Overview of Role

Micromail, now part of Presidio, is seeking to recruit a Sales Support Specialist. Micromail is one of Ireland's leading software reseller and licensing partner, with a strong focus on Microsoft and Adobe. The ideal candidate will play a key role in ensuring smooth sales operations while delivering excellent customer service.

Key Role Responsibilities

• Placing orders via internal and vendor platforms
• Preparing and sending quotations to customers
• Manage and process incoming customer POs
• Managing mailboxes
• Become expert in our customer portal and ITSM platform
• Provide end users of our customer portal with training and support
• Dealing with initial customer queries or issues
• Complete training from key vendors as required
• Support Account Managers on key customer accounts
• Process and maintain sales support material such as product pricelists
• Handle customer inquiries, complaints, and follow-ups.
• Support internal teams with administrative tasks as needed.

Education, Qualifications and Skills

• Understanding of the IT industry sales channel
• Previous experience in a similar role is a strong advantage
• Knowledge of vendor ordering platforms, such as Microsoft and Adobe, an advantage
• Ability to build a rapport with customers, partners and colleagues
• Strong organisation and multitasking skills with high attention to detail
• Diploma or degree in Business, Administration, Sales, Marketing, or a related field (or equivalent work experience) is a strong advantage