Business Analyst

Senior Business Analyst with a strong background in business analysis, ITSM, OCM/change management, and project management.

• W2 ONLY - No C2C or Sponsorship
• Hybrid - must be currently residing local to Dublin, CA
• Three+ month W2 Contract
• Hourly W2 rate: $60-70/hr.

MUST HAVES:

• 8+ years of experience as a Business Analyst
• Proven Project Management experience
• Recent Change Management/OCM Experience
• ITSM/IT Service Management experience
• Hands-on experience with technology and process implementation or migration initiatives.
• Excellent written and verbal communications skills

We are seeking an experienced Senior Business Analyst with a strong background in business analysis, project management, and OCM/change management. The ideal candidate will have past experience in IT Service Management (ITSM) processes and technologies, with proven capabilities in technology and process implementation or migration. You will serve as a critical liaison between client stakeholders and development teams, ensuring successful delivery of automated ITSM solutions along with organizational change management.
Key Responsibilities:
Coordinate and facilitate communication between client stakeholders and solution development teams, including geographically distributed groups both onshore and offshore.
Analyze client ITSM and CMDB challenges to help refine and optimize proposed automated solutions.
Develop persona-based organizational change management (OCM) artifacts such as communications, training materials, and job aids.
Conduct training sessions for end-users, service desk agents, and resolver groups to ensure smooth adoption of new technologies and processes.
Required Skills and Experience:

• Minimum of 8 years overall experience in business analysis.
• Proven past experience in project management.
• Expertise in change management, organizational change, and stakeholder management.
• Knowledge of ITSM processes and technologies.
• Hands-on experience with technology and process implementation or migration initiatives.

Preferred Skills:

• Experience with ServiceNow platform.
• Familiarity with Salesforce.
• Knowledge or experience in AI automated solutioning.

The estimated pay range for this position is USD $65.00/Hr - USD $70.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.